bizhub C224 paper select issue.

[ck1]

i have one c224 got this issue . when you put at glass or feeder , it show this massage . any setting ?
WhatsApp Image 2019-03-07 at 1.17.57 PM.jpg

[tsbservice]

It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
-do you have A3 paper set in any drawer?
-what's the original size?
-WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?

[ck1]

It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
-do you have A3 paper set in any drawer?
-what's the original size?
-WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?

Yes original is A3 size and my tray have A3 paper , but it no auto switch to the tray and show massages . You must manually select the tray. Even use feeder also same


the massage is paper of matching size is not available
select the paper matching paper : A3

[rrrohan]

Is the A3 tray highlighted in auto tray selection in user mode?

[Synthohol]

is the A3 tray set to anything but plain?
that would cause it too.

[allan]

The original detection is screwy. Make sure the DF lenght sensor is not trapped.
Make sure the platen glass and optics including the platen length sensors are clean.
Or swop the 2 sensors around. Toggle between tabel1 and tabel2 in service mode under original detection.
Then toggle back. Cant tel you why but fixed that problem before.
There was a while that problem plagued me and after tinkering mysteriously resolved itself


Also there is sensor check...

[jwai]

Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )

[ck1]

Is the A3 tray highlighted in auto tray selection in user mode?

yes A3 siza at 2nd tray and setting at auto select

[ck1]

Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )

thanks i will try it

[rrrohan]

yes A3 siza at 2nd tray and setting at auto select

To be clear I mean

Utility - user settings - system settings - paper tray settings - auto tray selection settings

And tray with A3 is highlighted yellow?

Alsoake sure your A3 tray is set to Plain paper