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  1. #1
    Senior Tech 250+ Posts ck1's Avatar
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    bizhub C224 paper select issue.

    i have one c224 got this issue . when you put at glass or feeder , it show this massage . any setting ?
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  2. #2
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: bizhub C224 paper select issue.

    It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
    -do you have A3 paper set in any drawer?
    -what's the original size?
    -WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  3. #3
    Senior Tech 250+ Posts ck1's Avatar
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    Re: bizhub C224 paper select issue.

    Quote Originally Posted by tsbservice View Post
    It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
    -do you have A3 paper set in any drawer?
    -what's the original size?
    -WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?
    Yes original is A3 size and my tray have A3 paper , but it no auto switch to the tray and show massages . You must manually select the tray. Even use feeder also same


    the massage is paper of matching size is not available
    select the paper matching paper : A3

  4. #4
    Senior Tech 100+ Posts alamsandhu's Avatar
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    Re: bizhub C224 paper select issue.

    Quote Originally Posted by ck1 View Post
    Yes original is A3 size and my tray have A3 paper , but it no auto switch to the tray and show massages . You must manually select the tray. Even use feeder also same


    the massage is paper of matching size is not available
    select the paper matching paper : A3
    check the Bypass paper senor is actuated, remove the paper or the particle blocking the bypass paper feed! might be Paper feed Empty sensor is blocked.

  5. #5
    Field Supervisor 500+ Posts
    bizhub C224  paper select issue.


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    Re: bizhub C224 paper select issue.

    Is the A3 tray highlighted in auto tray selection in user mode?

  6. #6
    Service Manager 1,000+ Posts
    bizhub C224  paper select issue.

    Synthohol's Avatar
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    Re: bizhub C224 paper select issue.

    is the A3 tray set to anything but plain?
    that would cause it too.

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: bizhub C224 paper select issue.

    The original detection is screwy. Make sure the DF lenght sensor is not trapped.
    Make sure the platen glass and optics including the platen length sensors are clean.
    Or swop the 2 sensors around. Toggle between tabel1 and tabel2 in service mode under original detection.
    Then toggle back. Cant tel you why but fixed that problem before.
    There was a while that problem plagued me and after tinkering mysteriously resolved itself


    Also there is sensor check...
    Whatever

  8. #8
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    Re: bizhub C224 paper select issue.

    Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )

  9. #9
    Senior Tech 250+ Posts ck1's Avatar
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    Re: bizhub C224 paper select issue.

    Quote Originally Posted by rrrohan View Post
    Is the A3 tray highlighted in auto tray selection in user mode?
    yes A3 siza at 2nd tray and setting at auto select

  10. #10
    Senior Tech 250+ Posts ck1's Avatar
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    Re: bizhub C224 paper select issue.

    Quote Originally Posted by jwai View Post
    Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )
    thanks i will try it

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