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  1. #1
    Service Manager 1,000+ Posts Bix's Avatar
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    JAM 11-02 su Bizhub 308

    Hello,


    I wanted to consult with a strange problem on a bizhub 308.


    The customer signals me intermittently, the printer jams in the tray 1 every day in a random way (code 11-02).


    The machine has only 80,000 copies. When I went to check, I saw that every day there are about 1-2 jams. I did the test (paper pass), about 400 sheets, but it didn't even jam once.


    I also proceeded with cleaning the rollers.


    The positioning of the card is good. They also have a printer like this and have no jamming. The paper didn't change it and I don't think it's due to humidity.


    These days, after my test, I saw that it continues to get stuck every now and then.


    A few suggestions and welcome.


    thanks a lot

  2. #2
    Senior Tech 250+ Posts
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    May 2016
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    Re: JAM 11-02 su Bizhub 308

    Clean one-way clutches and shafts.

  3. #3
    Certified Konica Expert 2,500+ Posts
    JAM 11-02 su Bizhub 308

    Synthohol's Avatar
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    Re: JAM 11-02 su Bizhub 308

    these might help.
    Attached Images Attached Images
    Attached Files Attached Files
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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