C368 Scan/Fax screen Direct input has nothing to choose.

[copytechman]

Check the Custom Display Settings > Custom Function Pattern Selection, it might be that someone have created a custom pattern.

Thanks for that, only 2 choices per custom function pattern, full and basic, I don't see a way to change and and all direct input features are "on" with both .

Did I miss something, and where would you actually customize that?

Regards.

A.

Further investigate shows that to create a custom pattern requires a tech to upload a pattern and enable it in service mode first.. Nope I don't see this particular IT person going to all that trouble..

Any other ideas?

Regards!
A.

[copytechman]

Updated: Did the memory all clear. That brought all of the direct input buttons back. Still don't know why they were missing tho.

Regards!

A.