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  1. #1
    Field Supervisor 500+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    C368 Scan/Fax screen Direct input has nothing to choose.

    Firmware Ver W4, looking for direction here, I have looked through a bunch of admin and custom display settings but cant seem to find where to turn on or off what choices/functions are available via the direct input function under the scan/fax button... Short of doing an all clear in service mode does anyone have any idea where to look? It would appear that I'm blind lol.

    Any and all help would be appreciated.

    Regards!

    A.

    Updated: Checked software sw settings in service mode as well , did not locate anything.

    Updated: I was able to find a way to turn on/off the direct input tab on the scan/fax screen but not how toggle the individual functions underneath of it..

    [Utility]
    • [Administrator Settings]
      • [Security Settings]
        • [Security Details]
          • [Manual Destination Input]


    Last edited by copytechman; 04-05-2019 at 08:59 PM.

  2. #2
    Aging Tech 10,000+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Administrator setting- network- email- smtp- make sure scan to email is on.
    Administrator- network- SMP setting- client- SMP TX on

  3. #3
    Field Supervisor 500+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Quote Originally Posted by copier addict View Post
    Administrator setting- network- email- smtp- make sure scan to email is on.
    Administrator- network- SMP setting- client- SMP TX on
    Those are both turned on. Scan to email is functional via one touch on op panel in scan/fax mode.

    Regards!
    A.

  4. #4
    Aging Tech 10,000+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Does the machine have authentication turned on? If so try this.

    Problem
    The scan to email Tab does not show using the Direct Input screen with User Authentication and Public User Access enabled. The Fax Tab is the only option available.

    Solution
    CAUSE: User Authentication setting for Authorize Folder is set to "Limit".

    SOLUTION: To set the Authorize Folder to "Do not Limit", perform the following.
    1. Enter the Administrator Mode.
    2. Press User Authentication/Account track.
    3. Press the option for page 2/2.
    4. Press the Scan to Authorized folder.
    5. Select the option for “Do not Limit”

  5. #5
    Master Of The Obvious 10,000+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Is the HDD Set or UnSet? Several functions disappear when the HDD is UnSet, including Fax, Scanning, and User Boxes. Is there a message on the screen saying: "Animation Data is not available." or something like that?

    If the HDD is UnSet, when you Set it the HDD will format, and you'll have to reload Movie Data. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
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    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Field Supervisor 500+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Quote Originally Posted by copier addict View Post
    Does the machine have authentication turned on? If so try this.

    Problem
    The scan to email Tab does not show using the Direct Input screen with User Authentication and Public User Access enabled. The Fax Tab is the only option available.

    Solution
    CAUSE: User Authentication setting for Authorize Folder is set to "Limit".

    SOLUTION: To set the Authorize Folder to "Do not Limit", perform the following.
    1. Enter the Administrator Mode.
    2. Press User Authentication/Account track.
    3. Press the option for page 2/2.
    4. Press the Scan to Authorized folder.
    5. Select the option for “Do not Limit”

    Nope, no authentication, all turned off, the machine in its prior home had account track on, but that has since been turned off. I suspect that the IT person found a way to turn off the buttons under direct input, but I have yet to find a way to turn them back on. I may just resort to an initialize all clear to sort this but was hoping to avoid that kind of reset if possible.

    Regards!

    A.

  7. #7
    Field Supervisor 500+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Quote Originally Posted by blackcat4866 View Post
    Is the HDD Set or UnSet? Several functions disappear when the HDD is UnSet, including Fax, Scanning, and User Boxes. Is there a message on the screen saying: "Animation Data is not available." or something like that?

    If the HDD is UnSet, when you Set it the HDD will format, and you'll have to reload Movie Data. =^..^=
    Hdd is on. No errors indicated, just no choices listed under direct input, (as opposed to the direct input button not even being there). See my post above, the machine did have account track on (password only) and nothing other fancy programmed as best I can recall). I again suspect thier IT person found a way to turn off the specific "input choices" but I haven't found it yet. Pressing direct input gives you 0 choices, the tab works, but theres nothing under it.

    A memory all clear may revert it but was hoping to avoid doing that.

    Regards.
    A.

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Quote Originally Posted by copytechman View Post
    Firmware Ver W4, looking for direction here, I have looked through a bunch of admin and custom display settings but cant seem to find where to turn on or off what choices/functions are available via the direct input function under the scan/fax button... Short of doing an all clear in service mode does anyone have any idea where to look? It would appear that I'm blind lol.

    Any and all help would be appreciated.

    Regards!

    A.

    Updated: Checked software sw settings in service mode as well , did not locate anything.

    Updated: I was able to find a way to turn on/off the direct input tab on the scan/fax screen but not how toggle the individual functions underneath of it..

    [Utility]
    • [Administrator Settings]
      • [Security Settings]
        • [Security Details]
          • [Manual Destination Input]



    [Allow All] Allows the direct input of destinations.

    [Individual Allowance] Select whether to allow direct input for each function.

    [Restrict] Prohibits the direct input of destinations. Hides [Direct Input] in the main screen.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  9. #9
    Field Supervisor 500+ Posts
    C368 Scan/Fax screen Direct input has nothing to choose.

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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Quote Originally Posted by tsbservice View Post
    [Allow All] Allows the direct input of destinations.

    [Individual Allowance] Select whether to allow direct input for each function.

    [Restrict] Prohibits the direct input of destinations. Hides [Direct Input] in the main screen.
    Correct, it's set for allow all. However no choices at all show under the direct input tab when selected.

    Regards.

    A.

  10. #10
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: C368 Scan/Fax screen Direct input has nothing to choose.

    Check the Custom Display Settings > Custom Function Pattern Selection, it might be that someone have created a custom pattern.

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