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  1. #1
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    BZ C3350 random C-E301

    Hi guys,
    Anyone of you already met C-E301 on C3350 ?
    Service manual doesnt help at all on this.


    1 Turn OFF the main power switch, disconnect and then
    connect the power cord. Wait for 10 sec. or more after
    connect the power cord, and turn ON the main power
    switch.
    - -
    2 If the above actions do not solve the problem, contact
    KM.
    Main user reports that error comes ramdomly, when he prints or even scan or even in idle.
    MFPB ?

  2. #2
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: BZ C3350 random C-E301

    Check memory module and Update Firmware.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  3. #3
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    Re: BZ C3350 random C-E301

    firmware is already updated.
    memory is integrated to mfpb...

  4. #4
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    BZ C3350 random C-E301


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    Re: BZ C3350 random C-E301

    isnt E301 in regards to HDD?

  5. #5
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    Re: BZ C3350 random C-E301

    Quote Originally Posted by rrrohan View Post
    isnt E301 in regards to HDD?
    dunno, HDD errors are like C-D0XX on Konica.
    It could be, thats why i'm asking for feedbacks =)

  6. #6
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    Re: BZ C3350 random C-E301

    Quote Originally Posted by JDR View Post
    dunno, HDD errors are like C-D0XX on Konica.
    It could be, thats why i'm asking for feedbacks =)




    from the 3351 service manual CE301 Referring incorrect memory, looks like your mfp.

  7. #7
    Senior Tech 100+ Posts
    BZ C3350 random C-E301

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    Re: BZ C3350 random C-E301

    KM Knowledge base recommends the following:

    1.Update Firmware

    2.Turn OFF Power Save Mode Settings and Non-Business Hour :
    Utility > Administrator Settings > System Settings > Weekly Timer > Password for Non-Business Hours.
    Utility > Administrator Settings > System Settings > Enable Settings > Power Save Mode Setting.

    3.
    Start to disconnect all peripherals: Network, Fax cables and HDD.

    If code will clear, start to connect all peripheral back one at the time to determine which one causing the code to occur.
    1. If it appears network cable is what triggers the code perform machine initialization while network cable is disconnected: Admin settings>Security settings>Security details>Initialize>Restore Network.
    2. If it appears Fax cable is what triggers the code perform Fax File Format: Service mode>Fax settings.
    3. If it appears HDD is what triggers the code format HDD: Hold sub power button down on boot up>Press Menu to continue entering CE password>Touch HDD Format.
    Note: HDD format will wipe of all address book one touches, Initialization will wipe of network settings.
    Backup HDD from page scope: under system tab select import/export.
    Print configuration page to backup the network settings.

    4. Replace MFPB

    Good luck


  8. #8
    Super Tech 500+ Posts CompyTech's Avatar
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    Re: BZ C3350 random C-E301

    Have one with that exact issue. Replaced HDD and MFPB and redid the firmware, nothing really worked. I think it maybe something with network data but I don't know for sure.

  9. #9
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    Re: BZ C3350 random C-E301

    Thanks for all your answers guys =).
    I keep hope someone has already fix that.

    Quote Originally Posted by CompyTech View Post
    Have one with that exact issue. Replaced HDD and MFPB and redid the firmware, nothing really worked. I think it maybe something with network data but I don't know for sure.
    So what did you do to fix ?

  10. #10
    Senior Tech 250+ Posts Bix's Avatar
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    Re: BZ C3350 random C-E301

    Quote Originally Posted by CompyTech View Post
    Have one with that exact issue. Replaced HDD and MFPB and redid the firmware, nothing really worked. I think it maybe something with network data but I don't know for sure.
    It happened to me because of wrong drivers.


    The customer used drivers from another brand on Konica Minolta. Once the drivers have been replaced with the correct ones, the problem has not occurred.


    I also suggest a reset of the errors:
    1. turn off machine and wait 10 seconds.
    2. You hold the reset button when you turn on the main switch.
    3. You perform trouble reset.
    4. Turn off and on again.

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