Bizhub C224e Unknown Issue

[Ari007]

For yesterday afternoon the machine was dead. Now suddenly the machine booted up with no display. It's completely booted, I can tell by listening to the sound of motors. Positive sign.

[Bix]

It looks like it looks more like some cable not connected well

[Ari007]

Re-checked every connector.... Waited 10mins thinking what to do... Inserted the tar file into the firmware slot.... Turned on the main switch and voila... It turned on>>read the tar file>>Displayed "Data Initialization Completed!">>Turned off main sw>>removed pendrive>>turned back main sw on>>not booted again...

[copyman]

Did you try what I posted earlier?

[gere1]

have you tried to change the ssd
I had something similar probe all the fimware I had
It worked a few days and another see black screen
when changing ssd the problem was not repeated

[blackcat4866]

I've seen a black screen as a result of bad page memory. Once the page memory was changed I got other errors that led me to the PRCB (when I could read on the screen). =^..^=

[rrrohan]

Try turning on machine with the USB service port door open and no flash drive inserted. This metal cover is secured with one screw. This metal little cover blocks a sensor when closed. There is a bulletin about leaving this open for machine that won't boot up. It's just for troubleshooting purposes but will allow you to enter enter service modes etc. to format HDD, SSD, etc. I had one C224 I had to leave open permanently for customer to use machine.

Agree with other poster always turn off sleep mode. You have to go into service mode first and "permit" sleep mode change. Then turn off in admin mode.

i didnt know this trick. handy to know. i only knew about entering it via trouble reset

last 224 i had stuck on 2 fins ended up being SSD.
But my symptoms were it got 2 shark fins and would reboot in a constant never ending loop
I couldnt load firmware or anything
But it did sound like everything was starting up

[Oystercopy]

I don't know about the rest of you guys, but the original poster does not sound like a technician at all (I believe he even admits that in the beginning) but I've read through EVERY message in this thread, and the guy is in WAY over his head... he's doing things to the machine that even I WOULDN'T DO, without thorough research and consultation with other experienced techs, and I've been doing this over 40 years at this point. The C-224/284/364 series went through a SLEW of issues with HDD, boards, etc and a novice has no business going into this much detail on a machine he knows nothing about.

Just my 2 cents, but I would stop helping him for fear of what liability there may be on your (our) end.
OC

[rrrohan]

I don't know about the rest of you guys, but the original poster does not sound like a technician at all (I believe he even admits that in the beginning) but I've read through EVERY message in this thread, and the guy is WAY over his head... he's doing things to the machine that even I WOULDN'T DO, without thorough research and consultation with other experienced techs, and I've been doing this over 40 years at this point. The C-224/284/364 series went through a SLEW of issues with HDD, boards, etc and a novice has no business going into this much detail on a machine he knows nothing about.

Just my 2 cents, but I would stop helping him for fear of what liability there may be on your (our) end.
OC

well if it is the SSD and he isnt a tech this will be the brick wall he hits when trying to order one

[Ari007]

I don't know about the rest of you guys, but the original poster does not sound like a technician at all (I believe he even admits that in the beginning) but I've read through EVERY message in this thread, and the guy is in WAY over his head... he's doing things to the machine that even I WOULDN'T DO, without thorough research and consultation with other experienced techs, and I've been doing this over 40 years at this point. The C-224/284/364 series went through a SLEW of issues with HDD, boards, etc and a novice has no business going into this much detail on a machine he knows nothing about.

Just my 2 cents, but I would stop helping him for fear of what liability there may be on your (our) end.
OC

Thank you for your suggestion. **No one will face anything.. this is a public forum, all you can do is help other techs if the issue is known to you. The tech will proceed with his own risk. Because disaster machine's issues gets posted here.

Things are a little different here. KM follows a shady business policy and there are lack of techs. If I call the dealer to send a tech, they sends people without sound knowledge of these machines. They just come and starts to call another people over the phone and proceeds with just swapping things and checking if the machine is up or not.

I am an electronics & communication engineer and I'm well aware of the risks. I might be a newbie compared to the techs present in this forum but I do studied this particular machine and I do understand the working principle of it.

I had no other option than proceeding on my own because I have depended on the techs of the dealer and they left my machine sitting in my home at least four months.

Now, I do have connection with other dealers techs and I can order parts as per my requirements after consulting with them.

And Coming to this machine if anyone faces two shark fins just update the firmware to M0 right away.

Olivetti D-Color MF222Plus-282Plus-362Plus firmware is same as Konica's bizhub C224e-C284e-C364e series. (I have tested it with C224e)

Now my request to all of you, if anyone can upload the technical bulletins from KM tech regarding this ssd issue it'll be a great help for me.

Thank you.

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