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Thread: bh 4750

  1. #11
    service technician 50+ Posts
    Join Date
    Feb 2018
    Location
    Kankakee, ill
    Posts
    51
    Rep Power
    13

    Re: bh 4750

    update:
    on one of the 4750 changed network speed to 1000 full and appears to be working yet. still monitoring it. on the other 2 took one back to office, tested as before and it prints with no lock up, but this time i did a network restore, took back to customer and re-installed with using a 10/100 switch and set to dhcp so it can find network info. and set to 1ooo full speed, tested new ip and it printed. set to static ip and it printed, also scan to email wasn't working so we believe we got that working too, now monitoring that unit to see if it will last or cause a lock up again as their it person wanted it off the switch ( 10/100) and back to where it was before. left switch to test later if act up. on the other unit it had a fault screen pop up with a big ! point and said to reboot unit by turning off / on main power, never seen this before, but it did throw a service code of E301 so probably going to restore network on that next if happens again. all 3 have current firmware and drivers and is only affecting these 4750's. the bh 36 and C3851FS are not being affected. this started to happen more when they began updating and upgrading the computers and switches and running new cables with it locking up and freezing display. it seems that maybe the 4750's don't like the gigabit network they are putting in as it appears that the units are having trouble reacquiring network info. if lose it.

  2. #12
    service technician 50+ Posts
    Join Date
    Feb 2018
    Location
    Kankakee, ill
    Posts
    51
    Rep Power
    13

    Re: bh 4750

    new update:
    after checking for further info. came across to turn off ipv6 and other network settings not be used and it appears it may have work, but still monitoring machines to see how they do.
    Thanks for the help.

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