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  1. #1
    Technician Cleveland Tech's Avatar
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    Copyright Error Message when Copying a document the customer has rights too

    I am working on a several Konica Minolta MFP's that are giving a message about copyright issues when customer is copying books. the Models are 423 and 454e. The customer owns the rights to this document as they are ones that published this document. How do I get around this error. I have looked in the documentation and checked KM Knowledge base, and didn't find anything. I have not opened a ticket with KM technical support yet.

  2. #2
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    Re: Copyright Error Message when Copying a document the customer has rights too

    Reduce by 1%

    Sent from my Moto Z (2) using Tapatalk

  3. #3
    Master Of The Obvious 10,000+ Posts
    Copyright Error Message when Copying a document the customer has rights too

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    Re: Copyright Error Message when Copying a document the customer has rights too

    There 's more to it than just that. It must resemble some prohibited original in design and or color. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Copyright Error Message when Copying a document the customer has rights too


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    Re: Copyright Error Message when Copying a document the customer has rights too

    Quote Originally Posted by Cleveland Tech View Post
    I am working on a several Konica Minolta MFP's that are giving a message about copyright issues when customer is copying books. the Models are 423 and 454e. The customer owns the rights to this document as they are ones that published this document. How do I get around this error. I have looked in the documentation and checked KM Knowledge base, and didn't find anything. I have not opened a ticket with KM technical support yet.

    Something in the books must resemble or be a security watermark. The copier itself isn't aware that it's owner owns the copyright. All the software can determine is that it isn't allowed to be copied.

    Document Watermarks: Digital Watermarking Security for Documents, Files - Locklizard

  5. #5
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    Re: Copyright Error Message when Copying a document the customer has rights too

    This is similar to our local Sheriff offices. They insist on trying to copy money siezed as evidence...Their argument is "we are legally allowed to do so, make the copier work for us"..It took some time to get them to understand why this was prohibited on the copier...

  6. #6
    Technician Cleveland Tech's Avatar
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    Re: Copyright Error Message when Copying a document the customer has rights too

    Thanks for the replies. So it sounds like there is nothing that can be done. I think I am going to open a ticket with Konica and see what they have to say. I did email the contact and had him change the magnification to see what that does (as a shot in the dark) and have yet to hear from him.

  7. #7
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    Re: Copyright Error Message when Copying a document the customer has rights too

    I don't think the consensus is "nothing can be done". More like: "there are gaps in this story". There is some component in the design of this "book" that is triggering the automatic fraud/copyright detection. You have not given us any description of these "books", or what mechanisms they might have to prohibit reproduction. You would have better luck finding a workaround if you provided us with all of the details.

    Also...

    When asking for measures to circumvent fraud-protection, I would make every effort to be transparent and forthcoming with information. While there are legitimate reasons for doing this, there are even more illegal reasons to do so. There is obviously something embedded in this "book" that is causing the issue, but you have made no mention of what that feature might be. If this customer produced the book, wouldn't they know what kind of security measures they employed?

  8. #8
    Field Supervisor 500+ Posts
    Copyright Error Message when Copying a document the customer has rights too

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    Re: Copyright Error Message when Copying a document the customer has rights too

    Quote Originally Posted by 907tec View Post
    <snip>

    If this customer produced the book, wouldn't they know what kind of security measures they employed?
    Not necessarily. This may be something the printing company did in order to protect the copyright. Most likely a security mark within the page itself.

  9. #9
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    Re: Copyright Error Message when Copying a document the customer has rights too

    Quote Originally Posted by guitar9199 View Post
    Not necessarily. This may be something the printing company did in order to protect the copyright. Most likely a security mark within the page itself.
    That is certainly a possibility. Which would beg the question: is there an agreement with the printer regarding further reproductions?

    Either way: these machines have relatively simple copyright protection. It should not be difficult to figure out what exactly is triggering the protection (watermark, etc). Providing that information would help with designing a solution, as well as alleviating fears about illegal activity.

  10. #10
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    Re: Copyright Error Message when Copying a document the customer has rights too

    It's funny when you think about it..I received in the mail from a car dealership a $1000 discount off any car in the lot..This "coupon" was exactly the size, color and patterns of a true $1000 bill with the exception of the portrait..This was the dealer face. Other than that it was an exact duplicat front and back...But this managed to get printed..meanwhile the copier is rejecting scanned birth/death certs (necessary prints I would think), and saying "hey I think what you have here is copywritten..try something" else when scanning a gap insurance policy.. drives me nuts...

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