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  1. #1
    Field Supervisor 500+ Posts
    Web Browser active in LMS but not on copier


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    Web Browser active in LMS but not on copier

    Tried to activate web browser at run up like I have done 100's of times.

    It fails as if it has no internet connection

    Confirmed Ping to Google, OK
    All settings look correct, Filtering is off.

    Check on LMS and it says its activated?

    Do a deactivation demand and get the deactivation code.
    Run it but says its unable to confirm.

    Another tech said he recalls a document regarding this but you think I can figure out the new replacement to CSES.

    Has anyone had this problem or is a call to tech support needed?
    Customer doesnt even need web browser so I could just leave it but its annoying me

  2. #2
    Senior Tech 250+ Posts Bix's Avatar
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    Re: Web Browser active in LMS but not on copier

    Maybe there are locked doors?


    Does he ask you to enter the activation key?

  3. #3
    Senior Tech 250+ Posts
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    Re: Web Browser active in LMS but not on copier

    Have you gone to Https://LMS.konicaminolta.com/activate..Enter the MFP s/n and you will get the function and activation codes. I had one exhibiting the same syptoms a few months ago..KM said the license was active, but the MFP said error. We did a license init and this resolved the problem.

  4. #4
    Field Supervisor 500+ Posts
    Web Browser active in LMS but not on copier


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    Re: Web Browser active in LMS but not on copier

    Quote Originally Posted by emujo2 View Post
    Have you gone to Https://LMS.konicaminolta.com/activate..Enter the MFP s/n and you will get the function and activation codes. I had one exhibiting the same syptoms a few months ago..KM said the license was active, but the MFP said error. We did a license init and this resolved the problem.
    it says

    "Failed to register License.

    Deactivation demand has been made for specified Serial Number."

  5. #5
    Senior Tech 250+ Posts Bix's Avatar
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    Re: Web Browser active in LMS but not on copier

    At this point, you contact the KM support

  6. #6
    Senior Tech 250+ Posts
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    Re: Web Browser active in LMS but not on copier

    Quote Originally Posted by rrrohan View Post
    it says

    "Failed to register License.

    Deactivation demand has been made for specified Serial Number."
    PM me with the s/n..Let me check it out. Ed

  7. #7
    Field Supervisor 500+ Posts
    Web Browser active in LMS but not on copier


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    Re: Web Browser active in LMS but not on copier

    Quote Originally Posted by Bix View Post
    At this point, you contact the KM support
    i did, they made it seem like a huge hassle so told them not to worry about it since they prob will never use the marketplace since it basically still isnt available in my region anyway

    Quote Originally Posted by emujo2 View Post
    PM me with the s/n..Let me check it out. Ed
    that code you gave me didnt work.
    I think the problem is the copier doesnt think its enabled so just refuses to try to deactivate even if it does have a legit code.
    i wish KM could just reset all licences on their end and not require me to deactivate on copier. I get the need so you dont try use licence on more than one copier but in my case thats not what im doing.

    im going to just leave it inactive and just deal with it in the highly unlikely point in time they request me to turn it on

  8. #8
    Service Manager 1,000+ Posts
    Web Browser active in LMS but not on copier

    Synthohol's Avatar
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    Re: Web Browser active in LMS but not on copier

    hey what model copier?
    the non e series required a 2gb memory upgrade for the web browser to work. (IIRC)

  9. #9
    Field Supervisor 500+ Posts
    Web Browser active in LMS but not on copier


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    Re: Web Browser active in LMS but not on copier

    Quote Originally Posted by Synthohol View Post
    hey what model copier?
    the non e series required a 2gb memory upgrade for the web browser to work. (IIRC)
    C308, comes standard with the UK211

  10. #10
    Senior Tech 250+ Posts Bix's Avatar
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    Re: Web Browser active in LMS but not on copier

    Quote Originally Posted by rrrohan View Post
    it basically still isnt available in my region anyway
    for this, (maybe) KM disable it

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