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  1. #11
    Senior Tech 250+ Posts
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    Re: KM458 and 558 running Papercut C9401 and FA14

    [QUOTE=El Papa;749383]Hi emujo2,

    The site is running Papercut Ver: 18.3.6 with W5 firmware.

    On another site we have version 18.2.2 running on W5 and we had to roll W5 back to R9 due to issues and moving forward on the site with 18.2.2 we are looking at rolling back Papercut to Ver 18.1.4.

    Regards[/QUOTE
    18.3.5 is the latest KM supported release..You didn't mention if you were using the I-Option..Any non standard config changes on the papercut devices? Are you using the function version matching type 3 driver for the secure release queue?

  2. #12
    Service Manager 1,000+ Posts
    KM458 and 558 running Papercut C9401 and FA14

    Synthohol's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    There is special firmware from Japan they just compiled for this exact issue.
    It's not made public as our machines are the beta testers.
    1 week and so far so good.
    Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

    Hang in there.

  3. #13
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by Synthohol View Post
    There is special firmware from Japan they just compiled for this exact issue.
    It's not made public as our machines are the beta testers.
    1 week and so far so good.
    Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

    Hang in there.
    Thanks Synthohol can you keep me posted

  4. #14
    Service Manager 1,000+ Posts
    KM458 and 558 running Papercut C9401 and FA14

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    Re: KM458 and 558 running Papercut C9401 and FA14

    other than the codes, is it removing papercut from itself?
    that was another major symptom.

  5. #15
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by Synthohol View Post
    other than the codes, is it removing papercut from itself?
    that was another major symptom.
    Dropping Papercut and not coming out of energy save

  6. #16
    Service Manager 1,000+ Posts
    KM458 and 558 running Papercut C9401 and FA14

    Synthohol's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    i will keep you posted.
    sounds exactly like what we experienced.

  7. #17
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by Synthohol View Post
    i will keep you posted.
    sounds exactly like what we experienced.
    What version of firmware is it? Are you allowed to say? You can PM me

  8. #18
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by mo0651 View Post
    There is a special firmware dealing with "Papercut" issues.
    Hi mo0651. Do you have any update on the performance of this new firmware? Can you pass me the firmware version or any details on it so I can go through my UK channels to source.

    Regards

  9. #19
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    Re: KM458 and 558 running Papercut C9401 and FA14

    KM and Papercut

    I'm having similar issues with a client who's got 14 devices C308's and C458's

    Any news on a release date for V1 firmware...

  10. #20
    Trusted Tech 50+ Posts HuronMan's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Here's a Papercut/firmware matching guide. Authorized Solutions | Konica Minolta bEST Technology Suite

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