Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4

Thread: KM and Papercut

  1. #1
    Junior Member
    Join Date
    May 2019
    Location
    Devon
    Posts
    2
    Rep Power
    0

    KM and Papercut

    This is happening to a fleet of 14 devices KM devices C308’s and C458’s.


    The initial installation was 17.0 PaperCut, the customer performed an 18.3 upgrade unknowing the advanced settings for the devices where not altered accordingly, this caused SHA1 issues.


    The customer installed a new VM Print Server with new queues for the 14 KM devices, this was followed by a new PaperCut 19.02 installation no previous data was migrated. The embedded manual for the devices was followed.


    Since the new installation SHA1 issues have stopped. However I have a new issue with the devices which is when they wake from sleep the touch panel, Access and Menu buttons are unresponsive and the card reader does not function; this can only be fixed via a power cycle of the device, I have not discovered a pattern as yet…


    Previously devices where running the following firmware with functional level 4.2, this however caused FA14 errors on the devices

    • C308 - GC1-W4
    • C458 - GC1-W5

    Since this we have rolled back the firmware to…


    • C308 (ZeusS 1/2 series) Periodic Firmware release 2, Function version 4.1, OpenAPI 5.1 / IWS 2.5.5 GC3-S1
    • C458 (ZeusS Z/X/0 series) Periodic Firmware release 2, Function Version 4.1, OpenAPI 5.1 / IWS 2.5.5 GC3-R9

    The FA14 errors appear to have stopped but as mentioned the devices when waking from sleep are not functioning as excepted - touch panel, Access and Menu buttons are unresponsive and the card reader does not scan.


    Power Settings for the devices are…


    Low Power Mode Settings - 15 min.
    Sleep Mode Settings - 30 min.
    Power Key Setting - Sub Power OFF
    Power Save Settings - Sleep
    Enter Power Save Mode - Immediately
    Power Consumption in Sleep Mode - High
    Power Saving Fax/Scan - Standard
    Awake from Power Save Mode by Touching Control Panel - ON

    I'm assuming this issue is unrelated to Papercut but maybe wrong. Can anyone assist?
    Last edited by cgorms; 1 Week Ago at 02:23 PM.

  2. #2
    Service Manager 1,000+ Posts
    Join Date
    Apr 2009
    Location
    LaPorte Indiana
    Posts
    1,025
    Rep Power
    32

    Re: KM and Papercut

    Did you see the post just 5 ahead of yours??????

  3. #3
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
    Join Date
    Nov 2010
    Location
    Sunshine State QLD.
    Posts
    3,169
    Rep Power
    79

    Re: KM and Papercut

    Quote Originally Posted by mo0651 View Post
    Did you see the post just 5 ahead of yours??????
    Re. Five CTN posts ??????
    All I see here in OZ is two forum posts in total.

    htttp://www.copytechnet.com/forums/konica-minolta/138936-km-papercut.html#post755835
    KM and Papercut

    htttp://www.copytechnet.com/forums/konica-minolta/138936-km-papercut.html#post755780
    KM and Papercut
    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
    •••••• •••[§]• |N | € | o | M | Δ | t | π | ‘ | x | •[§]••• ••••••

  4. #4
    Field Supervisor 500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    584
    Rep Power
    36

    Re: KM and Papercut

    Quote Originally Posted by NeoMatrix View Post
    Re. Five CTN posts ??????
    All I see here in OZ is two forum posts in total.
    Neo, put on your glasses.
    KM458 and 558 running Papercut C9401 and FA14
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •