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  1. #1
    Senior Tech 100+ Posts escalante's Avatar
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    Paper size/incorrect type

    Very good days. I get the following message in a Bizhub 363.
    For your information, replace:
    1.- 1ST PAPER FEED SECTION
    2.- CASSETTE SIZE SECTION
    3.- PRCB PWB-Assy(PWB-MC)
    the message persists. Please someone who can help me. Thank you

    Enviado desde mi SM-J701M mediante Tapatalk

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Paper size/incorrect type

    Is that the size you want? Is it a print job?

    8 1/2 by 13 is not a normal size

    If its a print job document size causing the error recheck doc size

    set the tray up as Manuel for the size you want, its in settings

  3. #3
    Technician
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    Re: Paper size/incorrect type

    On service mode set correct destination area

  4. #4
    Senior Tech 100+ Posts
    Paper size/incorrect type

    copyrooks's Avatar
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    Re: Paper size/incorrect type

    If jamming is also occurring, i'd suggest looking into rebuilding the registration unit, make sure no frozen bushings and might as well do the motor.

  5. #5
    Master Of The Obvious 10,000+ Posts
    Paper size/incorrect type

    blackcat4866's Avatar
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    Re: Paper size/incorrect type

    There's no reason that you can't use Folio paper size, but you'll have to make a change in the admin mode. You have to choose between legal: 8 1/2 x 14 and folio: 8 1/2 x 13 for auto paper size detection. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Senior Tech 100+ Posts escalante's Avatar
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    Re: Paper size/incorrect type

    Very good days. Thank you for your time spent helping me. Tell him to also replace
    2ND PAPER FEED SECTION
    As shown in the following image.
    In a solution guide it tells me that I should load the next firmware:
    Special FW: GC3-C4
    Someone can give me that firmware version. Thank you in advance for your collaboration.2-4. How to select the machine motion when controller JAM occurs.pdf

    Enviado desde mi SM-J701M mediante Tapatalk

  7. #7
    Service Manager 1,000+ Posts
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    Re: Paper size/incorrect type

    I think you are jumping way ahead of yourself here...from the image you show, this is not a jam, so why start replacing feed section parts? Is this a print job and is the print job looking for 8X13 paper? Normally, when you don't have a particular size paper in any of the drawers the MFP will try to get you to load paper in the bypass tray. What size paper do you actually have in tray 2. Have you looked at the cassette itself to be sure it has not cracked in the rear causing the size guides to read incorrectly.

  8. #8
    Senior Tech 100+ Posts escalante's Avatar
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    Re: Paper size/incorrect type

    Very good days. It is not a printing job. The machine only works as a copier and only works with sizes 8 1/2 × 11. and the message comes out at any time in the copying cycle. The problem is not in the mechanical or configuration part. I say thank you in advance for your help.
    Atte. Escalante

    Enviado desde mi SM-J701M mediante Tapatalk

  9. #9
    Master Of The Obvious 10,000+ Posts
    Paper size/incorrect type

    blackcat4866's Avatar
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    Re: Paper size/incorrect type

    So ... the machine thinks that you have 8 1/2" x 13", but you have 8 1/2" x 11" (LTR-R) correct? Then the paper is feeding slowly somewhere in the vertical path, making the paper seem longer than it really is. Have you done any of the usual things?: Replace tray #3 rollers?, clean vertical path rollers?, clean and oil bushings and bearings?, replace clutches? ...
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Senior Tech 100+ Posts escalante's Avatar
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    Re: Paper size/incorrect type

    Good afternoon. The machine only has two trays. Already replace
    1.- 1ST PAPER FEED SECTION
    2.- 2 ST PAPER FEED SECTION
    3.- CASSETTE SIZE SECTION
    4.- PRCB PWB-Assy(PWB-MC)
    The problem is not in the mechanical or configuration part. I say thank you in advance for your help

    Enviado desde mi SM-J701M mediante Tapatalk

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