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  1. #11
    Aging Tech 10,000+ Posts
    4 Series not copying after resetting

    copier addict's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by tsbservice View Post
    Well done.
    I got this idea from copier addict, so all credit goes to him.
    I don't do this for the glory, just to help people. Lol

  2. #12
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by copier addict View Post
    I don't do this for the glory, just to help people. Lol
    No one tech here is doing it for glory. That job is not for warriors but for real hard workers.
    I do appreciate when someone has an idea/knowledge/experience and shares, it gives me more than my thoughts.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #13
    Technician jabatt's Avatar
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    Re: 4 Series not copying after resetting

    2_HDR.jpg
    Quote Originally Posted by Taminol View Post
    Hi Guys,

    Not sure what we have done on this C224e.
    Picked it up at end of lease - was working fine, took it back to the shop to clean up and sell secondhand.
    We did a resetting procedure issued by KM

    1)Initialize Address Books, Network Settings, Job History, Copy Program:Utility – Admin – Security Settings – Security Details – Initialize – (select all) OK – Confirm YES – OK – Turn Power OFF/ON2) Overwrite all data on the HDDUtility – Admin – Security Settings – HDD Settings – Overwrite all data (select mode**) – Delete - Confirm Overwrite - OK

    Now the C224e doesn't copy, scan or print.
    If you try to copy, it will scan the original in, the memory % goes down to 99 and it just sits there doing nothing!
    Before we noticed the issue, we had another Bizhub come back to the shop, this one was a C284e. We did exactly the same reset procedure and now we have 2 coffee tables!
    My initial thought is MFP board, but really? We knackered the board with the reset?
    But the reset is the only common factor.

    What do you guys think?

    Thanks

    Tam
    BHC284e has a reset tool.
    BHC284e SSD copy tool available.1_HDR.jpg

  4. #14
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by jabatt View Post
    2_HDR.jpg
    BHC284e has a reset tool.
    BHC284e SSD copy tool available.1_HDR.jpg
    Hey buddy wrong thread for this.
    Whatever

  5. #15
    Senior Tech 100+ Posts
    4 Series not copying after resetting

    Taminol's Avatar
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    Re: 4 Series not copying after resetting

    Ok, so I think there could be one more issue that we've managed to inflict on this machine with the reset procedure.
    We delivered the machine and was struggling to get scanning set up. So as a failsafe I suggested the client temporarily uses the USB port with a flash drive to get their scans. The C224e borings up the message "this function is currently not available" referring to the external memory. When into admin and ensured that the functions were turned on for scan to USB print from USB. They weren't there!
    the admin setting I did was utility /administrator / system settings /user box settings /external memory function settings and there was only one button available in there which was save document and that was switched on.
    Has this reset managed to turn another function off somewhere deep inside admin?
    Thanks in advance

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