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  1. #1
    Senior Tech 100+ Posts
    4 Series not copying after resetting

    Taminol's Avatar
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    4 Series not copying after resetting

    Hi Guys,

    Not sure what we have done on this C224e.
    Picked it up at end of lease - was working fine, took it back to the shop to clean up and sell secondhand.
    We did a resetting procedure issued by KM

    1)Initialize Address Books, Network Settings, Job History, Copy Program:Utility – Admin – Security Settings – Security Details – Initialize – (select all) OK – Confirm YES – OK – Turn Power OFF/ON2) Overwrite all data on the HDDUtility – Admin – Security Settings – HDD Settings – Overwrite all data (select mode**) – Delete - Confirm Overwrite - OK

    Now the C224e doesn't copy, scan or print.
    If you try to copy, it will scan the original in, the memory % goes down to 99 and it just sits there doing nothing!
    Before we noticed the issue, we had another Bizhub come back to the shop, this one was a C284e. We did exactly the same reset procedure and now we have 2 coffee tables!
    My initial thought is MFP board, but really? We knackered the board with the reset?
    But the reset is the only common factor.

    What do you guys think?

    Thanks

    Tam

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4 Series not copying after resetting

    Call service mode and under system 2 check that HDD is installed.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Service Manager 5,000+ Posts
    4 Series not copying after resetting

    copier tech's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by tsbservice View Post
    Call service mode and under system 2 check that HDD is installed.

    Yes this is the cause, after an all clear the HDD will become UNSET, simply choose SET & reboot.

    You will also need to reinstall the animation firmware data.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Master Of The Obvious 10,000+ Posts
    4 Series not copying after resetting

    blackcat4866's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by tsbservice View Post
    Call service mode and under system 2 check that HDD is installed.
    Exactly this. It happens during your reset procedure. And you'll have to reload Movie Data and any loadable device drivers required. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    4 Series not copying after resetting

    Taminol's Avatar
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    Re: 4 Series not copying after resetting

    Oh wow, all 3 of you guys coming up with the same answer!
    Thanks, I shall set the HDD first thing Monday morning.
    Cheers :-)

  6. #6
    Senior Tech 100+ Posts
    4 Series not copying after resetting

    Taminol's Avatar
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    Re: 4 Series not copying after resetting

    Ok, so I'm in the shop this morning and checked if the HDD was set or not, it was displaying as 'installed'.
    I uninstalled and then reinstalled, but no change. Still doesn't copy, print or scan.
    Have only checked the other machine too, this also displays that the HDD is installed.

    Any other ideas....?
    It's got to be something we did during the reset..
    Cheers

  7. #7
    Aging Tech 10,000+ Posts
    4 Series not copying after resetting

    copier addict's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by Taminol View Post
    Ok, so I'm in the shop this morning and checked if the HDD was set or not, it was displaying as 'installed'.
    I uninstalled and then reinstalled, but no change. Still doesn't copy, print or scan.
    Have only checked the other machine too, this also displays that the HDD is installed.

    Any other ideas....?
    It's got to be something we did during the reset..
    Cheers
    Do the consumables show as passed yield? This can interrupt copying

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by copier addict View Post
    Do the consumables show as passed yield? This can interrupt copying
    Could be. Machines were set to not stop after life end and reset somehow returned settings to STOP?
    Check in Service mode - Enhanced security - Life stop settings.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
    Senior Tech 100+ Posts
    4 Series not copying after resetting

    Taminol's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by tsbservice View Post
    Could be. Machines were set to not stop after life end and reset somehow returned settings to STOP?
    Check in Service mode - Enhanced security - Life stop settings.
    BINGO!
    Haha, excellent!
    Thank you.
    We have now transformed 2 x coffee tables into 2 x MFD's :-)

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4 Series not copying after resetting

    Quote Originally Posted by Taminol View Post
    BINGO!
    Haha, excellent!
    Thank you.
    We have now transformed 2 x coffee tables into 2 x MFD's :-)
    Well done.
    I got this idea from copier addict, so all credit goes to him.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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