Hi Guys,
Not sure what we have done on this C224e.
Picked it up at end of lease - was working fine, took it back to the shop to clean up and sell secondhand.
We did a resetting procedure issued by KM
1)Initialize Address Books, Network Settings, Job History, Copy Program:Utility – Admin – Security Settings – Security Details – Initialize – (select all) OK – Confirm YES – OK – Turn Power OFF/ON2) Overwrite all data on the HDDUtility – Admin – Security Settings – HDD Settings – Overwrite all data (select mode**) – Delete - Confirm Overwrite - OK
Now the C224e doesn't copy, scan or print.
If you try to copy, it will scan the original in, the memory % goes down to 99 and it just sits there doing nothing!
Before we noticed the issue, we had another Bizhub come back to the shop, this one was a C284e. We did exactly the same reset procedure and now we have 2 coffee tables!
My initial thought is MFP board, but really? We knackered the board with the reset?
But the reset is the only common factor.
What do you guys think?
Thanks
Tam
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