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Thread: Paper jam

  1. #11
    KonicaMinolta Senior Tech 100+ Posts srvctec's Avatar
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    Re: Paper jam

    Quote Originally Posted by emujo2 View Post
    Then you must be the least trained tech I've ever heard of..This isn't even a trouble code..It's a jam code meant to direct the operator where to look for a jam. If you, as a tech, cannot determine if it's a torn piece of paper, a bad sensor, or paper still remaining in the paper path then you probably should be taking phone calls and sending tickets out to trained techs..
    Exactly what I was going to say!
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now a senior tech, since 2006.

  2. #12
    Service Manager 1,000+ Posts
    Paper jam

    Synthohol's Avatar
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    Re: Paper jam

    14 is not a jam code. It's a location.
    Jam codes are "j##-##"
    Look in the jam history if it's not displayed

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