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Thread: Paper jam

  1. #1
    Technician mayorg's Avatar
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    Paper jam

    I have a problem with my konica minolta c258 showing misfeed detected. Remove paper as indicated by circle code 14. Have cheack every were I can find any paper in side machine please help me out

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  2. #2
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    Paper jam

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    Re: Paper jam

    Try to open and close every door.
    What is the actual jam code?xx-xx?

  3. #3
    Technician mayorg's Avatar
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    Re: Paper jam

    14

    Sent from my SM-N950U using Tapatalk

  4. #4
    Technician mayorg's Avatar
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    Re: Paper jam

    I mean code 14


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  5. #5
    Technician mayorg's Avatar
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    Re: Paper jam

    Quote Originally Posted by Synthohol View Post
    Try to open and close every door.
    What is the actual jam code?xx-xx?
    It show code 14

    Sent from my SM-N950U using Tapatalk

  6. #6
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    Re: Paper jam

    Try looking in the duplex section..If you truly do not see any paper here, then you may have a torn piece of paper blocking an actuator, or a non working sensor. There are 2 sections of the side door, one hides the turnover (duplex) area.

  7. #7
    Technician mayorg's Avatar
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    Re: Paper jam

    Quote Originally Posted by emujo2 View Post
    Try looking in the duplex section..If you truly do not see any paper here, then you may have a torn piece of paper blocking an actuator, or a non working sensor. There are 2 sections of the side door, one hides the turnover (duplex) area.
    How can I get the duplex sensor

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  8. #8
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    Re: Paper jam

    This forum isn't designed to help an end user dig into a MFP to find broken sensors. If you do not see a piece of paper in this section and you are still showing a jam 14 then call a tech.

  9. #9
    Technician mayorg's Avatar
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    Re: Paper jam

    Quote Originally Posted by emujo2 View Post
    This forum isn't designed to help an end user dig into a MFP to find broken sensors. If you do not see a piece of paper in this section and you are still showing a jam 14 then call a tech.
    Am also a technician this is my first time I across this code

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  10. #10
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    Re: Paper jam

    Then you must be the least trained tech I've ever heard of..This isn't even a trouble code..It's a jam code meant to direct the operator where to look for a jam. If you, as a tech, cannot determine if it's a torn piece of paper, a bad sensor, or paper still remaining in the paper path then you probably should be taking phone calls and sending tickets out to trained techs..

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