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  1. #1
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    Bizhub 350 fell over error C2557 and C5351

    I have a client that moved an office from out of the area to here and during the self move they apparently had thie Bizhub 350 fall over

    Ive cleared all the other errors that came up, and the massive toner spill however

    I'm getting intermittent C5351 errors, ( I may have cleared it after resetting the plug for the fan. I hope to know today.

    theC2557 error keeps coming up any suggestions?

    Thank you

    (i'm sorry if its a stupid question but our Konica MInolta guy had a stroke and i'm having to work on this jobs too

    Thanks in advance for everyone help Although I don't post much over the years this forum has been a lifesaver

    Ray

  2. #2
    Service Manager 5,000+ Posts
    Bizhub 350 fell over  error C2557 and C5351

    Phil B.'s Avatar
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    Re: Bizhub 350 fell over error C2557 and C5351

    Quote Originally Posted by Raydicks View Post
    I have a client that moved an office from out of the area to here and during the self move they apparently had thie Bizhub 350 fall over
    Ive cleared all the other errors that came up, and the massive toner spill however
    I'm getting intermittent C5351 errors, ( I may have cleared it after resetting the plug for the fan. I hope to know today.
    theC2557 error keeps coming up any suggestions?
    Thank you
    (i'm sorry if its a stupid question but our Konica MInolta guy had a stroke and i'm having to work on this jobs too
    Thanks in advance for everyone help Although I don't post much over the years this forum has been a lifesaver
    Ray
    sounds like your customer is going to have a large repair bill...

    since THEY moved and mucked up the units.. UNLESS they were told to move it .. they should be responsible for the damage.

  3. #3
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Re: Bizhub 350 fell over error C2557 and C5351

    Quote Originally Posted by Phil B. View Post
    sounds like your customer is going to have a large repair bill...

    since THEY moved and mucked up the units.. UNLESS they were told to move it .. they should be responsible for the damage.
    Agreed and in response to the OP...


    The C2557 is probably since the machine fell over, some of the developer most likely spilled, causing the toner/carrier ratio to be out of spec.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  4. #4
    Field Supervisor 500+ Posts
    Bizhub 350 fell over  error C2557 and C5351


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    Re: Bizhub 350 fell over error C2557 and C5351

    If it was me : New drum, redevelop, and service toner hopper assembly (solenoids) as a starting point.

  5. #5
    Service Manager 1,000+ Posts
    Bizhub 350 fell over  error C2557 and C5351

    Synthohol's Avatar
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    Re: Bizhub 350 fell over error C2557 and C5351

    if it was me, id have them call their insurance company and toss that dinosaur to the trash and get something from this century
    that box is 7 model series behind the times.

  6. #6
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Bizhub 350 fell over error C2557 and C5351

    although support ended two years ago some parts are still avail. start with dev and drum.

  7. #7
    Senior Tech 100+ Posts
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    Re: Bizhub 350 fell over error C2557 and C5351

    You could try running the function F-8 to see if that help's.

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub 350 fell over error C2557 and C5351

    So K IU for a start.
    Whatever

  9. #9
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    Re: Bizhub 350 fell over error C2557 and C5351

    Quote Originally Posted by Phil B. View Post
    sounds like your customer is going to have a large repair bill...

    since THEY moved and mucked up the units.. UNLESS they were told to move it .. they should be responsible for the damage.

    I agree but this is a non profit battered womens shelter that has multiple locations, and they don't have a lot of funds typically we only charge them for parts and if its from the bone yard not even that.

    I asked if they had insurance however... no its a huge deductible and doesn't cover moves

  10. #10
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    Re: Bizhub 350 fell over error C2557 and C5351

    Well I'm back at the non profit to work on this today, we didn't have the drum in stock but we do have DV310 Developer and TN311 Toner.

    I was going to try doing the Service Code F-8 but I can't get into service mode.

    I'll Enter Utility Counter - Check Detail - Stop 0 - 0 - Stop 0 - 1 then the default password of 00000000 and the end Icon pops up but will not activate when I press it.


    I considered that the screen was the issue but the Check Detail did activate.

    I thought I would post here for further ideas. I have reset the cables on the display but not at the point where the ribbon plugs in ( i'm going to see how to get to that connection now and hopefully that might work or I'd get further ideas here.

    Thanks again for all of the input you guys are the best.



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