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  1. #1
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    Konica Minolta bizhub C458 - Scan do SMB Error

    Hi,

    I've got a brand new C458 installed but was unable to setup a successful Scan to SMB.
    I've set it up on the network with a static IP and printing goes out normal, everything I send it prints ok.
    I can also access the printer typing the IP on the browser.
    Pinging the PC on the printer is successful.
    But every time I try to scan to the network folder it fails. The error I get is "Server connection error".
    The PC has Win10 and I already activated SMB1 and SMB2, still get the error.
    Scan to flash drive works ok.
    There are 3 other machines (C220, C360 and 601) working perfectly with the same Scan to SMB configuration as I made to this new one, same PC, same folder. So I rolled out any PC or network issue.

    Am I missing something?
    Last edited by joaopauloooo; 6 Days Ago at 10:24 PM.

  2. #2
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    What is the error you get in the job log?
    Also if switched on it can give you error code.
    Whatever

  3. #3
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    The error I get is "Server connection error".

  4. #4
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by joaopauloooo View Post
    The error I get is "Server connection error".
    Should be a number...like 107
    If those old beasts scan to SMB it must be SMB1.
    Not a good idea!
    Newer machine may have enabled only SMB2/SMB3 under SMB settings. Check this.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  5. #5
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    Konica Minolta bizhub C458 - Scan do SMB Error

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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    are you scanning to IP address or host name?
    if host name you need a local DNS to resolve.
    try by IP instead and add the user to the share, dont rely on "everyone" to make it work.
    also, what OS? windows home edition any flavor sucks, needs to be pro or better.
    verify the copiers IP and the SMB folders PC are on the same subnet.
    you can ping the server from admin mode, network, expert adjustment or detail, i forget what its labeled.
    if ping fails its a network issue.

  6. #6
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by tsbservice View Post
    Should be a number...like 107
    If those old beasts scan to SMB it must be SMB1.
    Not a good idea!
    Newer machine may have enabled only SMB2/SMB3 under SMB settings. Check this.
    The PC has Win10 and I already activated SMB1 and SMB2, still get the error.

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Are you using host name or IP?
    Did you change any SMB settings on the machine?

    Is you PC on a static IP?
    If so why not use FTP scanning?
    Whatever

  8. #8
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by Synthohol View Post
    are you scanning to IP address or host name?
    if host name you need a local DNS to resolve.
    try by IP instead and add the user to the share, dont rely on "everyone" to make it work.
    also, what OS? windows home edition any flavor sucks, needs to be pro or better.
    verify the copiers IP and the SMB folders PC are on the same subnet.
    you can ping the server from admin mode, network, expert adjustment or detail, i forget what its labeled.
    if ping fails its a network issue.
    I did try scanning using the IP instead of the host name, still get the error.
    Yes, I can ping the computer from the printer using both the host name and the IP address, not able to scan using both.
    System is Windows 10 Pro.
    Subnet is right, double checked.

    This issue is driving me crazy.

  9. #9
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by joaopauloooo View Post
    The PC has Win10 and I already activated SMB1 and SMB2, still get the error.
    Onto PC or bizhub?

    [Utility]
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    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  10. #10
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by allan View Post
    Are you using host name or IP?
    Did you change any SMB settings on the machine?
    Tried every combination of SMB both on the machine and on the PC, nothing worked.
    Tried IP address and host name, same issue.
    I can ping the computer from the printer using both the host name and the IP address, not able to scan using both.

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