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  1. #1
    Senior Tech 250+ Posts
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    C558 Tray 3 jam and noise

    Hi guys,

    I have a C558 that sometimes jam on tray 3, and strange noise while feeding on that tray.
    I tried to replace the rollers, one way bearings and driving motor of that tray however the issue still stay.
    Any suggestions for this case?

  2. #2
    Aging Tech 10,000+ Posts
    C558 Tray 3 jam and noise

    copier addict's Avatar
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    Re: C558 Tray 3 jam and noise

    Quote Originally Posted by jwai View Post
    Hi guys,

    I have a C558 that sometimes jam on tray 3, and strange noise while feeding on that tray.
    I tried to replace the rollers, one way bearings and driving motor of that tray however the issue still stay.
    Any suggestions for this case?
    Jam code?
    Paper size?
    Paper orientation?
    Is it an LCT or universal tray?

  3. #3
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Re: C558 Tray 3 jam and noise

    I had one that the shaft that the DFPV roller sits on was actually bent slightly
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  4. #4
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    Re: C558 Tray 3 jam and noise

    Quote Originally Posted by copier addict View Post
    Jam code?
    Paper size?
    Paper orientation?
    Is it an LCT or universal tray?
    It's A4 crosswise , and there is PC-215 ( 4 universal trays ).

  5. #5
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    Re: C558 Tray 3 jam and noise

    Quote Originally Posted by kingarthur View Post
    I had one that the shaft that the DFPV roller sits on was actually bent slightly
    You said the shaft of double feed prevention roller, is A161-5634-00?

  6. #6
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    Re: C558 Tray 3 jam and noise

    Quote Originally Posted by copier addict View Post
    Jam code?
    Paper size?
    Paper orientation?
    Is it an LCT or universal tray?
    Jam code is 20-02.

  7. #7
    Master Of The Obvious 10,000+ Posts
    C558 Tray 3 jam and noise

    blackcat4866's Avatar
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    Re: C558 Tray 3 jam and noise

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
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    Re: C558 Tray 3 jam and noise

    Quote Originally Posted by blackcat4866 View Post
    Thank you for your information, let's try it!

  9. #9
    Senior Tech 250+ Posts
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    Re: C558 Tray 3 jam and noise

    I tried to exchanged the gears unit with tray 4, the problem seems be solved !

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