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  1. #1
    Service Manager 1,000+ Posts
    C353 not liking black toner cartridge

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    C353 not liking black toner cartridge

    Corny has this old dog that says low on toner even though the cartridge is full and it won’t recognize a new Cartridge and tells us “incorrect toner Installed” when we put a new OEM black in. It doesn’t say that with the one currently installed but it shows very low toner .

    any ideas?

    thanks all!

    K

  2. #2
    Field Supervisor 500+ Posts
    C353 not liking black toner cartridge

    copytechman's Avatar
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    Re: C353 not liking black toner cartridge

    Quote Originally Posted by mrfuser View Post
    Corny has this old dog that says low on toner even though the cartridge is full and it won’t recognize a new Cartridge and tells us “incorrect toner Installed” when we put a new OEM black in. It doesn’t say that with the one currently installed but it shows very low toner .

    any ideas?

    thanks all!

    K
    Bad chip on the cartridge would be my thought. Should be a TN314K if its a C353.

    Regards!
    A.

  3. #3
    Service Manager 1,000+ Posts
    C353 not liking black toner cartridge

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    Re: C353 not liking black toner cartridge

    Tried three other oem new cartridges with same result

    Quote Originally Posted by copytechman View Post
    Bad chip on the cartridge would be my thought. Should be a TN314K if its a C353.

    Regards!
    A.

  4. #4
    Trusted Tech 50+ Posts mayorg's Avatar
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    Re: C353 not liking black toner cartridge

    Change the from the old to the new cartridge it will work but it will complaining low toner cartridge but it will print namal simple logic

    Sent from my SM-N950U using Tapatalk

  5. #5
    Certified Konica Expert 2,500+ Posts
    C353 not liking black toner cartridge

    Synthohol's Avatar
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    Re: C353 not liking black toner cartridge

    i think i posted this "cheat" once before...
    remove all toners.
    service mode halftone test patterns at full 255 density
    11x17 paper if you have
    print each color one at a time until it says its out of toner and stops the machine with the animated message for replacing that color toner
    insert new bottle for that color and the gas meter should go back up.
    lather rinse repeat for any other color that is not displaying correctly.

    there might be a firmware fix or bit switch procedure but ^^^ way seems faster.

    ive done this more than a few times and it works every time.
    good luck.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  6. #6
    Service Manager 1,000+ Posts
    C353 not liking black toner cartridge


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    Re: C353 not liking black toner cartridge

    Is the hopper filling up? If it is, you might be able to get away with ignoring it until the next toner change (change only when it gives you the shake the bottle screen *edit* basically what Synthohol giving you a shortcut for). You can fill the hopper by opening and closing the toner door let it run for a few min then repeat or use the manual toner add in Service Mode. Also, incorrect toner chip should actually throw a EEPROM code in SM-Counter-Service Call Counter.
    Somewhat reminiscent of the cx50s saying "install K toner" and all you had to do was open and close the toner door to clear (with toner installed) every power cycle.

  7. #7
    Service Manager 1,000+ Posts
    C353 not liking black toner cartridge


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    Re: C353 not liking black toner cartridge

    Quote Originally Posted by Synthohol View Post
    i think i posted this "cheat" once before...
    remove all toners.
    service mode halftone test patterns at full 255 density
    11x17 paper if you have
    print each color one at a time until it says its out of toner and stops the machine with the animated message for replacing that color toner
    insert new bottle for that color and the gas meter should go back up.
    lather rinse repeat for any other color that is not displaying correctly.

    there might be a firmware fix or bit switch procedure but ^^^ way seems faster.

    ive done this more than a few times and it works every time.
    good luck.
    If the hopper is full, wont that take a lot of clicks??

  8. #8
    Certified Konica Expert 2,500+ Posts
    C353 not liking black toner cartridge

    Synthohol's Avatar
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    Re: C353 not liking black toner cartridge

    service mode test patterns and meter sheets do NOT advance the meter, it will only add to the life counters (minutest of use) etc...
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  9. #9
    Service Manager 1,000+ Posts
    C353 not liking black toner cartridge


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    Re: C353 not liking black toner cartridge

    Quote Originally Posted by Synthohol View Post
    service mode test patterns and meter sheets do NOT advance the meter, it will only add to the life counters (minutest of use) etc...
    Yes, sorry I meant prints...sorry

  10. #10
    Certified Konica Expert 2,500+ Posts
    C353 not liking black toner cartridge

    Synthohol's Avatar
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    Re: C353 not liking black toner cartridge

    usually 20-30 11x17 pages before it calls for toner.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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