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  1. #1
    Service Manager 5,000+ Posts
    BH C220 lost address book

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    BH C220 lost address book

    Hi all,

    I have an old C220 that overnight the address book “disappeared” from the scan screen however logging in via pagescope the addresses are all still there just not showing on the machine.

    Also the email option has also gone, SMB is still there very strange?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

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  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: BH C220 lost address book

    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Service Manager 5,000+ Posts
    BH C220 lost address book

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    Re: BH C220 lost address book

    Quote Originally Posted by tsbservice View Post
    This doesn't seem to have any relation to my issue.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Certified Konica Expert 2,500+ Posts
    BH C220 lost address book

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    Re: BH C220 lost address book

    are the names in the address book but not in the one touch?

    if you can see them in pagescope and its not just a cached page in the browser, make a backup of the address book and reimport. see if that helps.
    if not, make the backup anyway and uninstall the HDD, reboot, reinstall HDD, import data again.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    Service Manager 5,000+ Posts
    BH C220 lost address book

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    Re: BH C220 lost address book

    Quote Originally Posted by Synthohol View Post
    are the names in the address book but not in the one touch?

    if you can see them in pagescope and its not just a cached page in the browser, make a backup of the address book and reimport. see if that helps.
    if not, make the backup anyway and uninstall the HDD, reboot, reinstall HDD, import data again.
    Yes can see in pagescope not cached as used my laptop.

    Good shout will try import/export
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Master Of The Obvious 10,000+ Posts
    BH C220 lost address book

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    Re: BH C220 lost address book

    Quote Originally Posted by Synthohol View Post
    ...
    if not, make the backup anyway and uninstall the HDD, reboot, reinstall HDD, import data again.
    This makes the most sense to me. Especially on older machines that the addressbook has gone unchanged for a decade, I've found individual entries that read correctly on the web interface but the data is corrupt. Just deleting the affected entries and re-entering the data will make it work again. You may find that the HDD fails a format, or the addressbook data backup is still corrupt and the must be re-entered manually.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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