Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4
  1. #1
    Technician
    Join Date
    Feb 2011
    Posts
    47
    Rep Power
    27

    SMB Scanning with os x mojave

    Hello,

    Has anyone come across any issue with scan to folder when customers update to mojave? I currently have a customer who has updated and now there C364e will not work.

    I have updated the firmware to GDK-M1, check all network/SMB settings and to eliminate the copier I have tried configuration the same destination on a different copier(C250i) and this works fine.

    Any suggestions would be much appreciated.

  2. #2
    Service Manager 1,000+ Posts
    SMB Scanning with os x mojave

    guitar9199's Avatar
    Join Date
    Sep 2016
    Location
    Eveleth, MN
    Posts
    1,090
    Rep Power
    41

    Re: SMB Scanning with os x mojave

    You'll likely need to reconfigure their scans folder.

    Scanner: Using Scan to SMB with Macintosh Shared Folder

  3. #3
    Technician
    Join Date
    Feb 2011
    Posts
    47
    Rep Power
    27

    Re: SMB Scanning with os x mojave

    Quote Originally Posted by guitar9199 View Post
    You'll likely need to reconfigure their scans folder.

    Scanner: Using Scan to SMB with Macintosh Shared Folder
    Thank you for your reply - I have checked the configuration on the share and everything looks fine, I've even tried creating another share just in case to no avail. It looks like the problem is isolated to the 4 Series as the i range is working fine.

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,103
    Rep Power
    346

    Re: SMB Scanning with os x mojave

    Quote Originally Posted by stan780953 View Post
    Hello,

    Has anyone come across any issue with scan to folder when customers update to mojave? I currently have a customer who has updated and now there C364e will not work.

    I have updated the firmware to GDK-M1, check all network/SMB settings and to eliminate the copier I have tried configuration the same destination on a different copier(C250i) and this works fine.

    Any suggestions would be much appreciated.
    Check your FW update readme file, I have found this:
    ''For Mac OS 10.x, ScanToSMB and Browsing are not supported with SMB2.0.''
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here