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  1. #1
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    SMB Scanning with os x mojave

    Hello,

    Has anyone come across any issue with scan to folder when customers update to mojave? I currently have a customer who has updated and now there C364e will not work.

    I have updated the firmware to GDK-M1, check all network/SMB settings and to eliminate the copier I have tried configuration the same destination on a different copier(C250i) and this works fine.

    Any suggestions would be much appreciated.

  2. #2
    Field Supervisor 500+ Posts
    SMB Scanning with os x mojave

    guitar9199's Avatar
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    Re: SMB Scanning with os x mojave

    You'll likely need to reconfigure their scans folder.

    Scanner: Using Scan to SMB with Macintosh Shared Folder

  3. #3
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    Re: SMB Scanning with os x mojave

    Quote Originally Posted by guitar9199 View Post
    You'll likely need to reconfigure their scans folder.

    Scanner: Using Scan to SMB with Macintosh Shared Folder
    Thank you for your reply - I have checked the configuration on the share and everything looks fine, I've even tried creating another share just in case to no avail. It looks like the problem is isolated to the 4 Series as the i range is working fine.

  4. #4
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: SMB Scanning with os x mojave

    Quote Originally Posted by stan780953 View Post
    Hello,

    Has anyone come across any issue with scan to folder when customers update to mojave? I currently have a customer who has updated and now there C364e will not work.

    I have updated the firmware to GDK-M1, check all network/SMB settings and to eliminate the copier I have tried configuration the same destination on a different copier(C250i) and this works fine.

    Any suggestions would be much appreciated.
    Check your FW update readme file, I have found this:
    ''For Mac OS 10.x, ScanToSMB and Browsing are not supported with SMB2.0.''
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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