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  1. #1
    Senior Tech 100+ Posts
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    Remove paper from output tray when no paper is there.

    Hello

    I have a strange one that I haven't seen before. bizhub c454e My customer is able to scan and print but when she tries to copy she gets a message saying to remove paper from output trays. I have attached a photo of the screen when it is in the error state. When she goes in and clears out the job in the job list other jobs will print but when it gets to another copy it shows this message again. I just had her run a copy using stapling and the machine did complete the copy. Any thoughts would be appreciated.

    IMG_1415.jpg

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Remove paper from output tray when no paper is there.

    I would start with FW update.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 1,000+ Posts
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    Re: Remove paper from output tray when no paper is there.

    When the finisher is installed that output area is considered a tray. They have copies set to "OUTPUT" there. The sensor that detects paper level in that tray is failing, damaged,or
    knocked out of position.

  4. #4
    Senior Tech 250+ Posts
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    Re: Remove paper from output tray when no paper is there.

    Test the finisher sensor that detects tray height(stacked jobs)..Have seen this go bad pretty frequently. Finisher can intermittantly think finisher output tray is full. E

  5. #5
    Technician
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    Mar 2010
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    Re: Remove paper from output tray when no paper is there.

    If I god to see it's not the finisher output tray, it's the 3'd tray.
    Maybe the sensor upper the fusing unit in the paper exit.
    Try the duplex copy or print and let see.

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