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  1. #1
    Senior Tech 100+ Posts
    c554e not banner printing - have I missed something?

    raplma's Avatar
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    c554e not banner printing - have I missed something?

    Hi all
    Any pointers and suggestion most welcome
    We have a c554e that is not banner printing, we've not tried it on this machine before, so cannot say if it has ever been able to, and it wasn't new to us. All consumables are genuine and service parts are within life.
    It is running through an E100 Fiery, and there is no finisher installed, although there was in the past if that makes a difference.
    We used to run banners through our c451's and c6501, so am not new to banner printing, but our current presses have not been set up for it, hence trying the office machine.
    Banner printing has been enabled and ready on screen, CWS settings set as required - paper size 297x675, type thick1, input tray Bypass etc. - no joy
    Just in case I was being dumb in terms of how to achieve it, I followed the steps as detailed Printing on Banner PaperBut each time the job comes up with a fail notification, and annoyingly no indication as to what has caused the job to be cancelled.
    Below are two images of the Acrobat print settings and the CWS settings just in case I have missed something obvious.
    Any pointers are most appreciated.

    Print 2019-08-22 14-48-50.jpg
    Job Properties 2019-08-22 14-47-57.jpg
    In case someone asks, yes I am an end user, however have been for well over 10 years and back in the day when we had machines on contract we had permission from Konica to carry out the PM's and have done so on all our office and pro presses ever since.
    I just don't know this machine that well and always know to call in your guys when it's the next level, just wanted to ensure I wasn't being dumb as not having done banners on the c554 before I may have missed something.
    Thanks in advance
    Mark

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Thumbs up Re: c554e not banner printing - have I missed something?

    First, I'm sorry of not being helpful with your task.
    I just want to tip my hat on you for asking in such reasonable, well described, and accurate way.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Senior Tech 250+ Posts driving lots of miles's Avatar
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    Re: c554e not banner printing - have I missed something?

    Not sure about Konica Minolta but I know on Sharp Machines there is a setting for banner printing that has to be turned on in the simulations

  4. #4
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    Re: c554e not banner printing - have I missed something?

    This might help...

    NOTE: FS-534 supports banner printing when installed on C754/C654/C554/C454/C364e/C364/C284e/C284/C224e/C224/754/654
    NOTE: OT-506 supports banner printing when installed on C554e/C554/C454e/C454

    What model finisher do you have?

  5. #5
    Service Manager 2,500+ Posts
    c554e not banner printing - have I missed something?


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    Re: c554e not banner printing - have I missed something?

    Quote Originally Posted by emujo2 View Post
    This might help...

    NOTE: FS-534 supports banner printing when installed on C754/C654/C554/C454/C364e/C364/C284e/C284/C224e/C224/754/654
    NOTE: OT-506 supports banner printing when installed on C554e/C554/C454e/C454

    What model finisher do you have?
    I agree and commend you on the way your post is worded. I wish many techs that post here would be that good. They would get so much more help. Again sometimes language barriers are in the way so have to account for that.

    Think he said there is no finisher. Out of thousands of K/M i've sold never had one person do banner printing. A while back had a customer who was interested so I researched it. Don't think a finisher is necessary or the banner kit they sell, banner kit is basically a piece of plastic that holds the banner paper up at angle. Although when I did see it work at Kon/min dealer they did not have the banner kit and just fed it straight in the manual feed tray.

    I checked the K/M knowledge base and these are known issues that came up when banner is searched. Let me know if anything looks like what you are experiencing and I will send it to you.

    Jam code 99-01Relevance: 100
    ID: KBA01200659
    Related Products: bizhub C554e,bizhub C364,bizhub C454,bizhub C454e,bizhub C224,bizhub C554,bizhub C284,

    How can I check if my software switches are set to factory settings?Relevance: 33
    ID: KBA00035542
    Related Products: bizhub 458,bizhub C368,bizhub 287,bizhub C754e,bizhub 554e,bizhub C658,bizhub 654e,bizhub 754e,bizhub 454e,bizhub C284e,bizhub C454e,bizhub 224e,bizhub C364e,bizhub C458,bizhub 458e,bizhub 364e,bizhub C554e,bizhub 808,bizhub C258,bizhub 308,bizhub C308,bizhub C224e,bizhub C659,bizhub C654e,bizhub C558,bizhub C759,bizhub 558e,bizhub 368,bizhub 558,bizhub C287,bizhub 284e,bizhub 958,

    How to confirm the content in a log capture is correct?Relevance: 33
    ID: KBA00035540
    Related Products: bizhub 554e,bizhub C558,bizhub C3851,bizhub C454e,bizhub C3851FS,bizhub C284e,bizhub C364e,bizhub C754e,bizhub 458e,bizhub C258,bizhub C759,bizhub C224e,bizhub C368,bizhub 224e,bizhub 308,bizhub 364e,bizhub 284e,bizhub C308,bizhub C458,bizhub 368,bizhub 958,bizhub 808,bizhub 754e,bizhub 458,bizhub C554e,bizhub 558,bizhub 454e,bizhub C3351,bizhub C654e,bizhub 558e,bizhub C659,bizhub C227,

    MFP Log Acquisition ToolRelevance: 33
    ID: KBA00035539
    Related Products: bizhub C659,bizhub C454,bizhub 558,bizhub 958,bizhub 658e,bizhub 368,bizhub 754e,bizhub C364,bizhub C258,bizhub C554,bizhub C224e,bizhub 654,bizhub C754,bizhub C654,bizhub C224,bizhub C558,bizhub C458,bizhub 308,bizhub C554e,bizhub 364e,bizhub 454e,bizhub 224e,bizhub 554e,bizhub 284e,bizhub C654e,bizhub 458,bizhub 654e,bizhub 558e,bizhub 458e,bizhub C364e,bizhub 808,bizhub C759,bizhub C658,bizhub C454e,bizhub C284e,bizhub C284,bizhub C754e,bizhub 754,bizhub C368,

    Banner page from AS/400 not printing.Relevance: 28
    ID: KBA01401967
    Related Products: bizhub 554e,bizhub 754e,bizhub C364e,bizhub 284e,bizhub 454e,bizhub C454e,bizhub 364e,bizhub 224e,bizhub C754e,bizhub C654e,bizhub C224e,bizhub 654e,bizhub C554e,bizhub C284e,

    Printing with banner paper from the Macintosh® OS X Maverick 10.9 systemRelevance: 20
    ID: KBA01401324
    Related Products: bizhub C224e,bizhub C364e,bizhub C754,bizhub C224,bizhub C654e,bizh


  6. #6
    Senior Tech 100+ Posts
    c554e not banner printing - have I missed something?

    raplma's Avatar
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    Re: c554e not banner printing - have I missed something?

    Many thanks for your replies and commendations, I genuinely respect professional techs and appreciate this forum and the help it affords and don't like to take it for granted.

    I can confirm that currently there is no finisher attached, although it did used to have an FS-534 so thanks emujo2 you confirm that even if it was still attached or thought it was this would be an issue anyway as it can handle banner printing.

    I can also confirm the banner kit is not installed, as it is only a plastic frame to aid paper handling and does not appear to be something the machine knows, or needs to know is fitted.

    copyman many thanks for the offer of the KB articles, I would be interested in the software switch settings - ID: KBA00035542, Banner page not printing - ID: KBA00035542 and printing from the mac ID: KBA01401324, and feel free to PM them over if preferred.

    I managed to find a similar post on this forum posted in 2014, and alas their solution was use another machine and never did get to the bottom of it...it's just sods law, we very rarely have the need to banner print on paper, and so when our c6501 died - which literally sat at the back of the shop doing all those odd jobs - at the end of last year, we didn't replace the functionality, and our current presses because of their feed and finishing options are unable to do it...doch!

    Thanks again
    Mark

  7. #7
    Certified Konica Expert 2,500+ Posts
    c554e not banner printing - have I missed something?

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    Re: c554e not banner printing - have I missed something?

    the banner page in the KBs is just a slip sheet with the print job owners name on it, not the banner you are talking about.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  8. #8
    Master Of The Obvious 10,000+ Posts
    c554e not banner printing - have I missed something?

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    Re: c554e not banner printing - have I missed something?

    In general terms banner printing may require a special combination of accessories. When I get a chance, I'll check the documentation. For example, if this was a specific model of Kyocera it may require an optional exit tray for banners to pass.

    And yes, nice organized presentation. It shows you've already given this topic considerable thought. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c554e not banner printing - have I missed something?

    I would start checking job history and printing MML list in SM to check if some error code is found.
    Next I would update FW and drivers, if avail.
    For example MFP firmware Ver.G00-C8 solves this issue:
    30. Unable to print Banner Printing by PS driver without UK-204 displaying "insufficient memory"/"Memory Overflow".


    P.S.
    I have seen your older posts and ALL they look like this one, seems to me, Konica deservedly gave you permissions to maintain your machines.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  10. #10
    Certified Konica Expert 2,500+ Posts
    c554e not banner printing - have I missed something?

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    Re: c554e not banner printing - have I missed something?

    in command workstation when a job fails it goes 'pink' in the queue as failed, you can double click it and see what the error was recorded as.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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