C500 Error Code 23-09

[captkirk]

We have a C-500 with a error code 23-09. Toner motor issue. M18
We have cleaned out the Toner Collection Assembly. But still have the error code.
Should a firmware update be used for this? Special firmware (65lac112CMV0)
Any other ideas?
Thanks

[Albonline]

m18 is the transfer belt motor. is cleaning unit full of hardend toner? is waste toner auger system cloged/broken?

[captkirk]

You are correct. Sorry.M-18 is Transfer belt motor.
We have cleaned toner collection assembly and put back together. We have noticed no binding. Everything looks good after cleaning and putting back together.

[captkirk]

The cleaning unit is clean. No hard toner. Turn by hand freely.

[Albonline]

the auger system inside the copier is that locked up/broken?

[Albonline]

can you turn on m18 in the i/o mode?

[captkirk]

auger in clean.
Yes the motor run freely.

[captkirk]

we ran code 41 & multi code 12
noticed auger motor running great.
Is there another that we should run?

[Albonline]

does m18 phase disk / sensor work?

[captkirk]

not familiar with that. How do you check it?