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Technician
- Rep Power
- 33
C500 Error Code 23-09
We have a C-500 with a error code 23-09. Toner motor issue. M18
We have cleaned out the Toner Collection Assembly. But still have the error code.
Should a firmware update be used for this? Special firmware (65lac112CMV0)
Any other ideas?
Thanks
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m18 is the transfer belt motor. is cleaning unit full of hardend toner? is waste toner auger system cloged/broken?
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Technician
- Rep Power
- 33
You are correct. Sorry.M-18 is Transfer belt motor.
We have cleaned toner collection assembly and put back together. We have noticed no binding. Everything looks good after cleaning and putting back together.
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Technician
- Rep Power
- 33
The cleaning unit is clean. No hard toner. Turn by hand freely.
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the auger system inside the copier is that locked up/broken?
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can you turn on m18 in the i/o mode?
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Technician
- Rep Power
- 33
auger in clean.
Yes the motor run freely.
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Technician
- Rep Power
- 33
we ran code 41 & multi code 12
noticed auger motor running great.
Is there another that we should run?
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does m18 phase disk / sensor work?
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Technician
- Rep Power
- 33
not familiar with that. How do you check it?
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