Anyone have issues with Jam 1702 on C6500?

[behemoth]

Anyone have any issue after installing firmware v.40 with duplexing (runs fine single sided) and jam codes 1702.

Booklet maker only folds with staples, not without.

Consistent jams every 20-30 sheets.

Anyone?

[Setright]

Just had call come in with this exact description.....I'll report back once we get more information.