Thanks everyone, some really great feedback here! minimerlin, did replacing the transfer belt unit fix the problem for you then?
Thanks everyone, some really great feedback here! minimerlin, did replacing the transfer belt unit fix the problem for you then?
Replacing the transfer belt should solvet it. We have had this happening on C350's and C450's. I think the problem is that when you have a Finsher installed, the customer only push on the front side of the waste toner box when they install an new one.
I have seen this many times, mainly if there is a finisher on the machine. Because there is so little room between the finisher and the machine the customer pulls the waste box towards the front on the machine as they remove it instead of pulling it straight out. This action causes the little plastic part that opens the shutter to snap off at the end, so when the new toner box is inserted the shutter does not open all the way and toner spews over the opening rather than into it. If the life on the transfer belt is still young tie the shutter open, your problem will be solved when the belt is replaced. Instruct your customers how important it is to remove and insert the box squarely. Or have your techs regularly check the box on each call and replace it if it is near full.
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It used to happen all the time with us...customers being sloppy when installing the waste box, esp. on the back where the actual waste is dumped. It actually screws up the image xfer cleaning area so you have to replace it to fix the problem. We've stopped sending our customers the waste bottles and now install them ourselves. Its a lot cheaper than replacing the image xfer unit everytime.
Ok everyone, well I have replaced the image transfer belt and the waste toner bottle (and instructed the user NOT too change it themselves!)
here's hoping!
thanks again for all the feedback. Love this place.
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