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could i please get some advise , i have a Konica Minolta Bizub C300i (Olivetti d-Color MF309) the machine keeps saying original left on glass when trying to use the doc feeder , i have adjusted the doc feeder , cleaned the platen glass and cleaned the paper size sensors under the glass , has anyone maybe had the same issue and resolved in a different way would be keen to hear the remedy to resolve please
thank you
May sound strange but at what FW version and Function version is machine?
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Does it lit the scaner lamp during closing the DF (I guess the i series still does ist for detecting the original width) - there should be some sensor detecting the angle, perhaps something is wong at that end.
Check the Scan Area adjustment in service mode, we had a similar problem and found that that the "Side Edge" was out of position.
Originally Posted by brantekcc
Update the firmware & function version.
Also reseat the CCD connections.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
As other's have said, update the firmware. Below a from a Knowledge Base article:
"Original left on glass" message
Problem Solution
ID: KBA00051407
Related Products:bizhub C360i,bizhub C250i,bizhub C300i,MFX-C2595i,MFX-C3095i,MFX-C3695i
Problem:
"Original left on glass" message with no original left on the glass.
Solution:
CAUSE: Firmware requires updating.
SOLUTION: Install firmware version GG1-73 or newer. The latest version firmware is available for download via One Stop Product Support.
© 2022 - Konica Minolta Business Solutions U.S.A., Inc.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
try these.
11.3.13 Non-ImageAreaEraseCheck
(1) Use
The non-image area erase function may not work properly under bright light source. Incoming light quantity is checked to verify that the
non-image area erase function can work properly under the environment.
Verification results are shown as follows:
Use this feature when installing a new machine or reinstalling a machine in a new place.
OK Works properly. NG1 Works properly. However, data that may interfere with the non-image area erase function was
found. This function may not work well with dark original.NG2 Data that may interfere with the non-image area erase function was found.
Use this feature when the non-image area erase function fails to work properly due to the changes of the surrounding environment at the
installation site.
(2) Procedure
1 Call the Service Mode to the screen.
2 Touch these keys in this order: .Machine/ -> .Non-Image Area Erase Check/.
3 Press the Start key to start a check.
NOTE
Beforethecheck,makesurethattheDFiscomplet elyopened.Inaddition,makesurethatnoscratch orstainexistsonthe
originalglass.
4 Check the result is “OK.”
* If the check result is “NG1” or “NG2,” reinstall the machine in another place or adjust the orientation of the machine to reduce light incidence
on the machine. Then, perform the check again.
11.3.14 ADFScanGlassContamination
(1) Use
To check the stain on the DF original glass and display the result.
NOTE
IftheresultisNG,“NG1”or“NG2”isdisplayed.
NG1correspondstothedetectionofstainonthef rontsideandNG2correspondstothatontheback side.
To manually perform the pre-detection of the stain which is normally conducted when the main power switch is turned ON, recovering
from the sleep/low power mode, etc.
.ADF Scan Glass Contamination/ will be conducted with the detection level set by the following setting.
.Service Mode/ -> .System 2/ -> .ADF Scan Glass Contamin. Set./ -> .ADF Scan Glass Contamin. Sensitivity/
When the above setting is set to “Not Set”, “NG1” or “NG2” will be displayed even though the pre-detection is conducted.
(2) Procedure
1 Call the Service Mode to the screen.
2 Touch these keys in this order: .Machine/ -> .ADF Scan Glass Contamination/.
3 Press the start key to start the pre-detection.
4 Check to make sure that “OK” is displayed for the result.
* When the result says “NG1” or “NG2”, clean the glass and check again.
We know a thing or two because we've seen a thing or two.
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Sorry to hijack the thread, but I just used this procedure on a C360I this past Friday. I've never used it before, so not exactly sure if I did it correctly or not. Every time I ran it, I always got NG2. Maybe I just didn't understand the procedure properly? If I'm reading that procedure correctly, you run the test in a darkened room with the ADF completely open (sky shot)? When I attempted to do this, all the lights in the room were off, the copier was hiding behind a cubical wall, opposite the windows in the room, on a cloudy day, so it couldn't get much darker than that, yet always received an NG2. I eventually wheeled the copier into a stockroom with no windows, turned off the lights and ran it in complete darkness, then it came back OK. If this is the proper procedure, I don't see how this is of any help at all. What are the odds that you can obtain complete darkness in ANY customer's office setting, ever...
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Non image area erase check is part of every install we made.
That said it's tricky to get OK. Imho it works randomly at best.
And I tried everything. It just doesn't make sense so I make it for a good measure no matter of results.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
we setup machines in our warehouse and frequently turn off and on the lights for this.
in the field ive used a black garbage bag like a tent over the scanner as tall as the top of the feeder and it helps.
there is also the .ADF Scan Glass Contamin. Sensitivity can help too.
We know a thing or two because we've seen a thing or two.
Also don't ask me for files without a contributor badge.
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