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  1. #1
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    Creo IC-304 bug?

    Fresh KM c6501 install here.

    There seems to be an issue I was able to reproduce twice now and was wondering if anyone else came across this. Basically I would create a virtual printer -or hot folder- to share on the network for the purpose of creating a saddle-stitched booklet and adding it to the storage queue for printing later. If this virtual printer was set up for the "print" job flow, there were no issues. But, if I changed it to the "store" job flow I would get a blue screen of death relating to "Multiple_IRP_Complete_Request". Unfortunately the Creo software doesn't recover after one of these blue screens and the whole system needs to be re-installed. Luckily, I made a disk image after the first time this happened since this is a new set-up here.

    Anyone had a similar experience?

    KM C6501 Creo IC-304 Prinergy 5

  2. #2
    FSS / SPM 100+ Posts Setright's Avatar
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    Haven't seen that exact problem, but I have seen a bunch of strange things happen with that model Creo.

    Are you running V.2 software? And did you install all the patches...there were 18 last time I counted


  3. #3
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    Yeah it's v2.0. They also came out and installed a bunch of patches after the first crash. I counted 16 in the updates window.

    KM C6501 Creo IC-304 Prinergy 5

  4. #4
    Senior Tech 100+ Posts buster68's Avatar
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    I had a similar problem when I updated from version 1 to version 2. I had to do 2 things to clear it up. First was to turn off appletalk on the creo network settings. Second was to format the image disk. Haven't had a blue screen since, and that was 3 months ago.


  5. #5
    random
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    Is this a 304 or 304+? When you reload do you just uninstall the creo software and reinstall or use the SLP disk?


  6. #6
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    random: I'm at home now so I can't tell you for sure. I don't recall seeing a "+" or "plus" after the version number. Whats the difference between the two anyway? And the tech came out to re-install after the first time this happened and he went through the whole disk formatting process, OS install, etc., except this time included numerous patches. After that, I made a disk image and was able to recover after the second crash and it's been working. I also created the same virtual printer/hotfolder for saddle stitched books except I kept it in "print" job flow instead of "storage".


    buster68: I'll check on that on Monday, for sure. Thanks.

    KM C6501 Creo IC-304 Prinergy 5

  7. #7
    random
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    The 304+ is about 3 times faster than a 304. The cover on the front is slightly different. The 304 has 4 square grilles where as the 304+ is similar but has a a circle in the middle.......you will know when you see it. Oh and it says + or plus on the front, dead give away.

    I had a similar experience this week with wierd lock up's and process queue fails etc. Sounds like he did the full install like I did. Haven't had a chance to fully test it yet but it performed much better after the reload and patch.

    There has just been a recent patch out called "imposistion patch" you should check your updates for this.

    All the imposition is done on the video board rather than software so if it crashes when ever you impose then that would suggest the fusion board may have a problem. Make sure the fusion board patch is NOT installed if running version 2.

    Do you get the blue screen when printing or dropping in the hot folder or both?


  8. #8
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    The blue screen happened a few seconds after hitting "save" when I changed the job flow from print to store. BTW, I named the virtual printer "8.5x11_SaddleStitchBook" and thought a name with the 'period' might have been the trigger but the tech said it wasn't a problem because virtual printers follow the same naming conventions as the os. Just thought I'd mention that. Also, I had a shortcut of the "HF_8.5x11_SaddleStitchBook" hotfolder on our Prinergy JobData share. I honestly don't remember if I did the same thing the second time I got the blue screen, but it was the same error.

    You may be right about the board. I looked up the error on Microsofts website and it said hardware could possibly be a factor, although this particular error is one of the more difficult ones to debug because the bad data gets over-written. But I'll definitely check on the fusion board patch Monday. Thanks for the heads up.

    As far as the plus version being faster, I haven't had the opportunity to throw the kitchen sink at it -yet- like our Prinergy system, although I refine the files there first before being added to the queue. All the files I've sent took only a few seconds (I'm talking single digits) to process. Time will tell since jobs are just beginning to trickle through, but as of now I have zero complaints about performance.

    KM C6501 Creo IC-304 Prinergy 5

  9. #9
    random
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    gig0, SP1 is literally days away and apparently fixes ALOT of bugs. Maybe hold off until then before creating this queue again.


  10. #10
    PSP 100+ Posts
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    Checked it today with SP1 no problems gr kmcopier


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