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| Hello-
I am setting up a scan to email for a Konica Minolta C450 and Konica Minolta bizhub 5510 copiers. I have real no background on this setup procedure and we would like to get these machines up and running for scan to email....
can anyone point me in the right direction as to what is needed to set this up? Are these machines only able to be used by a microsoft exchange server or can a free server be used like H Mail servers for Microsoft windows...
Any information will be greatly appreciated... | |
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One reason why a Bizhub will fail to send a scan via email - in some circumstances - (with the only error indicated by the machine is stated as "SERVER CONNECTION ERROR") - is shown below.
Note that Outlook will behave differently then a Bizhub - if you tell a Bizhub that SMTP authentication is required - and its not required - the Bizhub will only report back "SERVER CONNECTION ERROR." Outlook won't tell you there was an initial problem, but instead try to send the email without SMTP authentication - even if you provided a user name and password.
Quick solution
First change the Bizhub's settings to does not require outgoing SMTP authentication. If that fails, then try POP3 before SMTP.
If the required administrator's email account placed in the Bizhub's configuration does not require SMTP authentication to send an email via telnet - the Bizhub will error out with the message "Server Connection Error."
In the explanation below - I used Wireshark to sort out what the issue was.
The prerequisite for being able to use Wireshark (to find out what your make and model network scanner does when it sends the scans it does) is:
You have to be able to listen to the network traffic being sent by the bizhub.
If your network has a switch - you can't run the sniffer from any desk. Instead - you have to run the sniffer on or in between the scanner and a machine you tell the scanner to send its requests to directly.
Of course that means the machine has to be capable of acting as an email server.
If the network is on a hub - you can run Wireshark from any desk.
I ran Wireshark on a successful transmission through an Internal Email server I set up in Open SuSE Linux 11.1.
Ultimately I wanted to know why the Bizhub would not send its scans to an email account provided by our Internet Service Provider.
Once I figured this out - I decided to send the scans to our Internet service provider.
Once you understand what the requirements are for sending your scan to email - (And I have provided 1 both examples below) you can solve your problem by understanding its cause.
Wireshark is a network packet sniffer and analyzer. Assuming you know the IP number of the machine you are working on - you just have to run a capture in Wireshark - and then when you see a transmission that comes from your server - right click on it and select "Follow TCP stream"
When I did that in my situation, a sucessful transmission appeared as follows:
220 hostname.OurDomainName.com ESMTP Postfix
EHLO 192.168.0.1
250-hostname.OurDomainName.com
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
AUTH LOGIN
334 xxxxxxxxxxxx
xxxxx=
334 xxxxxxxxx
xxxxxxxx=
235 2.7.0 Authentication successful
Now that I knew what a sucessful scan to email looked like - I set out to compare how our ISP's email account responded to the commands being sent to it by the Bizhub:
I connected to our company's outside email service provider's SMTP port with telnet - using the same IP number as our domain names' DNS registered IP number. I set out to replicate the Bizhubs commans I sniffed with Wireshark above. A guide on how to do this is provided in this link:
How to Send Email Using Telnet: 12 steps - wikiHow
Here is what happened:
telnet xxx.xxx.xxx.xxx 25
Trying xxx.xxx.xxx.xxx...
Connected to xxx.xxx.xxx.xxx.
Escape character is '^]'.
220 OurDomainName.com
ESMTP
EHLO OURDOMAINNAME.COM
250-ourdomainname.com
250-PIPELINING
250-SIZE 10485760
250 8BITMIME
AUTH LOGIN
502 unimplemented (#5.5.1)
(At this point the Bizhub with only report: "SERVER CONNECTION ERROR"
which is patently misleading in our case.)
**********************************************
The 502 unimplimented means that you can't log in to access the SMTP services provided at his port.
I then recalled that I could change a seting in our multifunctional - authorization is not required to use SMTP.
I wanted to know if our ISP allowed this - or if it was a situation in which POP3 had to be authenticated first - then SMTP would be accessable. So, I tested to see if I could send an email without authentication:
MAIL FROM:
James@OurDomainName.com
250 OK
RCPT TO;
John@OurDomainName.com
DATA
354 go ahead
SUBJECT: This is a test
.
************************************************** *****
Email arrived at its intended destimation without a problem. SMTP authentication was not required.
When I changed the SMTP settings in the Bizhub to indicate that SMTP authentication was not required - it worked without a hitch.
Hope this helps.
But the botom line is that you need to know if the email account you selected as the Administrator account does or does not SMTP authentication - and if so, does it authenticate through POP3 prior or just SMTP.
Outlook won't give you all the answers you need.
Linear Mode
