C364e reboots when trying to make a copy

[vova]

Hi All,

Found this forum as I was searching for issue on my copy machine.

c364e boots up to the home screen without issues. When I try to make a copy it freezes and than reboots itself. I can access administrative mode and service mode. I ran health checks in service mode and all are good. I am at loss as to what can cause this issue. Possibly firmware?
Any assistance would be much appreciated as I am very new to this.

[Albonline]

Hi All,

Found this forum as I was searching for issue on my copy machine.

c364e boots up to the home screen without issues. When I try to make a copy it freezes and than reboots itself. I can access administrative mode and service mode. I ran health checks in service mode and all are good. I am at loss as to what can cause this issue. Possibly firmware?
Any assistance would be much appreciated as I am very new to this.

this sounds like a shorted or locked motor. I would look at the service manual sequence of ops and try to match when it reboots to a given event.

[copyman]

Is any message displayed before it re-boots, like "internal error", etc? Are any service codes in history? What about the memory battery on MFP board, does it mesaure 3V?

[tsbservice]

Go in service mode and disable HDD, then try operating machine. Measure battery as others said. If it's only when copying follow Albonline advice.

[vova]

Some additional information after more troubleshooting. in Service mode I can print test prints , although the toner peeling at some spots for some reason and sticking to the back of the paper on other prints.
There are no error massages displayed but when look into history I see "E301". I will check the 3v battery next and will let you know what it is reading.

Thank you so much for your input.

[Albonline]

Some additional information after more troubleshooting. in Service mode I can print test prints , although the toner peeling at some spots for some reason and sticking to the back of the paper on other prints.
There are no error massages displayed but when look into history I see "E301". I will check the 3v battery next and will let you know what it is reading.

Thank you so much for your input.

have you looked at the fusing unit? stopped the machine while printing?

[copier tech]

Hi All,

Found this forum as I was searching for issue on my copy machine.

c364e boots up to the home screen without issues. When I try to make a copy it freezes and than reboots itself. I can access administrative mode and service mode. I ran health checks in service mode and all are good. I am at loss as to what can cause this issue. Possibly firmware?
Any assistance would be much appreciated as I am very new to this.

As you can do internal prints OK, try updating the firmware & function version.

[vova]

Does anyone have firmware update that would be willing to give me?

Thanks,

[vova]

have you looked at the fusing unit? stopped the machine while printing?

How to best check the fusing unit if it operates correctly? What do you mean stop machine while printing?

Thank you, I am not very experienced on laser copy machine mostly in the past have been working on the large format ink printers.

[copier tech]

Does anyone have firmware update that would be willing to give me?

Thanks,

Yes we can supply the firmware if you wanted to give that a try.