Bizhub C351

[Vesigoth]

Unable to receive faxes. Transmitting ok. The fax board is sensing a a fax comming in I can hear the handshake but then I get a error message " job completed inproperly check the log. R25". Any ideas would be helpful. Thanks.

[pepper38_cnd]

That is an ECM error there may be noise on the line, are they sharing the line with DSL? If so install a filter. Try turning off ECM

[Vesigoth]

Thanks for your help Pepper38. I'll check that out.

[masterteknicion]

Make sure the marketing area for the fax is set to US.

[Vesigoth]

Thanks mastertecnicion. It's set to US. Good guess though. I've run into that problem more than once too.

[dudley]

make sure that your not on VOIP. really screws up the ECM

[Vesigoth]

After all that I found the HDD was unset Thanks for the help guys.