C253 Image unit reset

[RichMac]

emujo, are you making any money replacing i/u's? Cost for each unit is over $400 for some units. $1200 per PM is going to eat into your profit.
We have used the ChipLife and other brand resetters with VERY GOOD RESULTS.
Does your company owner know what the cost of servicing and potential savings is.. WAIT FOR IT.. here it comes.. I BET NOT!

[emujo]

I work for the manufacturer, and the cost of these replacement units are well known. This cost is factored into the price of the MFP and the click charges. If you're underpricing either to get the deal, then I can understand why you result to this practice to save money. Are you cracking open the I/Us to replace parts, or just putting the unit back in the MFP in the reset condition? Where do you even find parts for the I/Us? You can already extend the life through service mode and by the time quality drifts off you should have made a fair profit. I stand by my comments..you owe it to your customers to keep the MFP in the best possible condition by servicing it correctly. If not, there is a good chance they will be one of my customers next time around.

[Mr Spock]

And guess what...the new C652/552s have K I/U with replaceable drums. Writing is on the wall..manufactures know the replacable units are expensive, future models will have servicable I/U and we can go back to the old days of re-stringing coronas, replacing blades and taking up an hour of our time doing drum maintenance. You're a day late and a doller short for this tool. EMujo

Please say it ain't so. I was hoping that I would be getting away from rebuilding IU units. Especially on the Toshiba 2500c series....

[copytechman]

Oh my oh my! I'd thought I'd left those memories behind me forever!!! Yaarrgh! Not the 2500C much less the 3100C series!!! Ack!!! NooOo!

Regards!
A!

[azzikker]

I work for the manufacturer, and the cost of these replacement units are well known. This cost is factored into the price of the MFP and the click charges. If you're underpricing either to get the deal, then I can understand why you result to this practice to save money. Are you cracking open the I/Us to replace parts, or just putting the unit back in the MFP in the reset condition? Where do you even find parts for the I/Us? You can already extend the life through service mode and by the time quality drifts off you should have made a fair profit. I stand by my comments..you owe it to your customers to keep the MFP in the best possible condition by servicing it correctly. If not, there is a good chance they will be one of my customers next time around.

Dude, I sure am glad you don't work for me. If we didn't refuse the units and reset chips there is no way you can make money on those machines at the manufacturers recommended CPC. We have no trouble getting 2 lives out of an image unit and for you to say they will fail when you have never done such a thing is a joke. My techs do their best to save money on contracts and with your attitude it sounds like you could care less. I would not employ a tech with that attitude. Guess what. Our customers love our techs as well and they save us as much money as possible.

[emujo]

I'm just a tech...not a manager so maybe I don't see things the way you do when it comes to the bottom line (money), but I don't think my "attitude" as you put it is in question here. We might have a difference in philosophys between a field tech and his/her manager, but to say I have a bad attitude because I perform the required service on my machines is inane. I think it's the other way around...you'de be lucky to have a tech with my background, but once you started putting the screws to me on how and when I could replace needed parts, I would have to hand you my resignation letter. Emujo

[azzikker]

Do things "by the book", just like the manufacturer says. You probably are a good tech, working for the manufacturer. However as a dealer, we pay higher prices for the supplies and parts and the only way to stay afloat is to cut costs. I wouldn't ask my guys to stretch anything that is going to result in a call back in the near future, but resetting image units saves us tons of money and you were the one who quoted it would fail and you would have to go back to fix it due to CQ reasons. This is just not true and if you have never done it, why would you state this--because you play by the book. Good luck to you and if you ever work independently or for a dealer, there are some good options out there to save money and they work just fine. Not sure what we would do if these options were not there, because we can't play by the book, due to the greediness and markup of the manufacturer.

[pepper38_cnd]

I could not have said it better Azzikker!

I learned my lesson not to speak up for resetting, someone always points out that I have a vested interest in rechipping. Yes I do, but if it didn't work no-one would have any interests in my products.

[emujo]

OK agree to disagree, come down here and I'll buy the 1st round and we can talk about no matter how hard we try, sometimes we have to deal with POS machines and POS customers. EMujo

[azzikker]

I agree to that and I would have a beer with you. Cheers