CS Remote Care Woes!

[lanierboy]

Hello All,

my boss has bought some secondhand C253's which have previously been in use with cs remote care modems.

i cannot get the machines to let me browse to the web, load firmware or even nvram reset.

all the machine says is power on the modem. anyone have a fix for this???

thank you

[mrwho]

You should be able to enter service mode and turn CSRC off. Have you tried that?

[pajeroid]

Hi, we have the exact same problem here too. You cannot enter into the CSRC settings without a password of some kind. Have you had any luck?

[mrwho]

The only way I see it you can try to do a memory clear or a total clear to see if it erases the CSRC configuration - though I can't tell you if it will work or not, nor if it will clear any adjustments that will give you a headache putting back in place.

[pajeroid]

So by Memory Clear - Do you mean - Service Mode > System Input 1 > Initialization > Data Clear / System Error Clear ?

If so - this does not touch the CSRC.

[mrwho]

But it does ask for the password in order to enter the Detail Setting?

I haven't worked with CSRC for a while, but if I remember correctly, you only need to tap the password button twice on the screen in order to enter inside the Detail Setting - you don't need to actually know the password.

Have you tried that?

If it doesn't work, then I'm sorry - I can't help you.

[pajeroid]

Hi - Just tried going into Service Mode > CS Remote Care and tapping where it says 'ID Code' twice and also where the password shows up, and nothing apart from a beeping sound. I have attached all I can see on screen when in CS Remote Care settings....

[mrwho]

Hi - Just tried going into Service Mode > CS Remote Care and tapping where it says 'ID Code' twice and also where the password shows up, and nothing apart from a beeping sound. I have attached all I can see on screen when in CS Remote Care settings....

Well, that's not a C253 screen. What machine are you on?

[nvram]

touch cs remote care, touch modem, touch id code, enter 1234567, touch id again, do ram clear/reset, this will erase the configuration of the previous entry and clear the message you are getting

[pajeroid]

Man, mr.nvram - you are a konica God! Many thanks for the information - that worked like a charm!

One happy guy!

Sorry - I forgot to mention earlier - it is a Konica Minolta Bizhub C250 - not a newer C253. My bad.