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  1. #1
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    CS Remote Care Woes!

    Hello All,

    my boss has bought some secondhand C253's which have previously been in use with cs remote care modems.

    i cannot get the machines to let me browse to the web, load firmware or even nvram reset.

    all the machine says is power on the modem. anyone have a fix for this???

    thank you

  2. #2
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    CS Remote Care Woes!

    mrwho's Avatar
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    You should be able to enter service mode and turn CSRC off. Have you tried that?

  3. #3
    Senior Tech 100+ Posts pajeroid's Avatar
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    Hi, we have the exact same problem here too. You cannot enter into the CSRC settings without a password of some kind. Have you had any luck?

  4. #4
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    The only way I see it you can try to do a memory clear or a total clear to see if it erases the CSRC configuration - though I can't tell you if it will work or not, nor if it will clear any adjustments that will give you a headache putting back in place.

  5. #5
    Senior Tech 100+ Posts pajeroid's Avatar
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    So by Memory Clear - Do you mean - Service Mode > System Input 1 > Initialization > Data Clear / System Error Clear ?

    If so - this does not touch the CSRC.

  6. #6
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    CS Remote Care Woes!

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    But it does ask for the password in order to enter the Detail Setting?

    I haven't worked with CSRC for a while, but if I remember correctly, you only need to tap the password button twice on the screen in order to enter inside the Detail Setting - you don't need to actually know the password.

    Have you tried that?

    If it doesn't work, then I'm sorry - I can't help you.

  7. #7
    Senior Tech 100+ Posts pajeroid's Avatar
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    Hi - Just tried going into Service Mode > CS Remote Care and tapping where it says 'ID Code' twice and also where the password shows up, and nothing apart from a beeping sound. I have attached all I can see on screen when in CS Remote Care settings....


  8. #8
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    Quote Originally Posted by pajeroid View Post
    Hi - Just tried going into Service Mode > CS Remote Care and tapping where it says 'ID Code' twice and also where the password shows up, and nothing apart from a beeping sound. I have attached all I can see on screen when in CS Remote Care settings....

    Well, that's not a C253 screen. What machine are you on?

  9. #9
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    touch cs remote care, touch modem, touch id code, enter 1234567, touch id again, do ram clear/reset, this will erase the configuration of the previous entry and clear the message you are getting

  10. #10
    Senior Tech 100+ Posts pajeroid's Avatar
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    Man, mr.nvram - you are a konica God! Many thanks for the information - that worked like a charm!

    One happy guy!

    Sorry - I forgot to mention earlier - it is a Konica Minolta Bizhub C250 - not a newer C253. My bad.

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