di 3010 c0500 error

[euro scott]

customer called in with a c0500 error. upon arrival the machine is hanging in initialization screen. machine will not enter tech rep, try to reset with soft reset button and it still hangs in initialization. i removed the fuser and it looks like new. the lamps test good and the thermistors look good too. machine is very low meter. please help. thanx

[mo0651]

Reseat firmware card but take another one with you. We haven't had any of this model lose the nvram, but you never can tell. Make sure there is no paper jammed anywhere in the machine.

[fixthecopier]

Did you know that if you open and close the door on the right, when the 500 code is showing, it will go to the abort mode and you can get the reset screen from there.

[harry2007]

try this:

open the right door, turn on the copier,push the trouble switch, press 3 key,insert service password-END-,press trouble reset, wait until warm-up, when show "please close section indicated" close right door.
Check also if the right door close properly the switch between power supply and fusing lamp.
If don't work rewrite the firmware.