bizhub color - Total Counter Report via e-mail query

[Emjay]

Hi folks,

The color bizhubs have a feature which allows the copier to email a "Total Counter Report".

Does anyone have any experience of this? I'm trying to find out whether the report has color/mono page counts on it, and not just the total counter.

There isn't much detail on the report contents itself in the User Manual, just how to set up the machine to send it (its in the Network Scan section). I dont have a machine close by that I can try it on.

Thanks in advance,

MJ

[pajeroid]

Hi there MJ- We use the total counter reports fairly often...

Here is an example of one sent by an C253.... They have mono and colour counts....

[Model Name],YIG-MF250fin
[Serial Number], 80310011613
[Send Date],28/06/09
[Total Counter],00032151
[Total Color Counter],00001579
[Total Black Counter],00030573

[Emjay]

Thanks for the information. That's a feature we'll start using in future for meter counts I think.

:-)

[kingarthur]

Hi we use this on all of our machines, they have been set up to email the readings direct to us, instead of the customer, this ensures we get them. We have set them up for twice a month, i.e 18th & 20th. we have some customers who switch their m/c's off at the weekend & so didin't get the report. This way we may get it twice but at least we get them.

[mascan42]

The newest machines also have a feature that will email us about continuing error codes, and will email the customer's administrator about consumables that are running low.

[Haaland]

mascan42, do you know how to setup a nickname for the mfp with this feature or make it send the serial number? we have set up our customers mfp to send us error codes, but with only the machines email address and local IP-address we have some problem knowing whos machine it is.

[jneezy2008]

I've setup many upon many of our customer's bizhubs to email us their meter readings automatically every month and I have had some problems with it. Most of the emails will come through our Exchange server just fine but others "get stuck" and never reach the destination mailbox. Tons of time and phone calls to Konica have led to no resolution. The problem seems to be something weird with the headers in the emails from the bizhubs.(I actually have posted this problem in the Connectivity forum)

My recommendation, to avoid headaches if you are your company's system admin, is to have the MFP email the customer the meter reading then have the customer forward the meter reading to you.

[OutlawTorn]

just out of interest, if you can, how would you set this up on a C350?

[8050]

just out of interest, if you can, how would you set this up on a C350?

The C350 does not have this function as it is 1st generation Bizhub.

[joshan]

Hi,
Can anyone tell me if in the Color Bizhubs like 253/280/360, when a color print/copy is made both the Color & Black Counters counts 1 each?

I am trying to reconsile some reports that don't make sense.

Thanks in advance.