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  1. #1
    Field Supervisor 500+ Posts
    C6501 Error C-3804, no reset possible

    Herrmann's Avatar
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    Unhappy C6501 Error C-3804, no reset possible

    Got some weird Problem with a bizhub 6501, throwing a C-3804. As you might know, it is necessary to clear Fuser Errors by entering the Service Mode and set Dipswith 3-1 to zero.

    And this is, where the Problems start: The Mashine wont let me into Service Mode. It makes no difference whether i enter the service mode by holding the User Key down while firing the Mashine up, or if i try to enter it via user Key Stop-00-Stop-01, you can see the service screen popping up and immedeatly after that it disappears and the error Message pops up, leaving me helpless and scratching my Head.

    The KM Hotline is as clueless as i am.


    Someone ever encountered this or similar? I am running out of ideas here.
    If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

  2. #2
    Senior Tech 100+ Posts Si@danwood's Avatar
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    Try entering service mode(either way )with the front door open,should stop the intialisation,that should let you in!..si

  3. #3
    Field Supervisor 500+ Posts
    C6501 Error C-3804, no reset possible

    Herrmann's Avatar
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    Thank you for your help and sorry, I forget to mention, that i already tried this, as also trying to push a button on the service mode screen in the half of a second, it appears. I removed the whole fusing assy and tried to get the service screen to no avail
    If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

  4. #4
    random
    Guest
    I have had something similar. Ended up being a loose connector on the printer control board. Right hand side of the flywheels looking from behind.

  5. #5
    Junior Member kingelvis1826's Avatar
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    Re: C6501 Error C-3804, no reset possible

    Hi .at first change the thermistors 2
    Second step reset trouble by dipswitch 3.1.0 off

  6. #6
    Junior Member vmmpg's Avatar
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    Re: C6501 Error C-3804, no reset possible

    entrar con la tecla de contadores pulsada

  7. #7
    Senior Tech 100+ Posts
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    Re: C6501 Error C-3804, no reset possible

    hello

    try that descripion

    Description
    C-3804 (C3804).
    Solution
    CAUSE: TEMS/4 has flipped or is out of position.
    SOLUTION: Correct the position of the sensor.



    Regards

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