282 fax issue

[ZeusGT]

Thank you so much.. Is this common with Minolta Fax boards?

[emujo]

I think the problem lies in the fact that even though both fax boards are installed, the 2nd line is not plugged in (customer was unaware coorporate had requested 2 line capabilties). MFP may be trying to dial out on 2nd line. We set soft switch 006 back bit 1 back to a 0, double checked that G3-1 was the default line and still no change. As a temp solution, removed 2nd line until cust can get 2nd line installed. EMujo

[Claudio]

Several months ago I was also dealing with an e-282 where it would fax out ok but no receive. Tried upgrading the firmware, then Tried another fax modem. checked settings, initializing, W1 wire placement. I was never able to get this resolved. I had exchanged the machine and set this issue aside to deal with other things. I started to think the copier's SYS PCB was bad but dont have another to try swapping it out for testing.
With these posts, I need to go back to this machine and review the info.s you have provided.
This machine does not have the 2nd line option installed.
I did not have to go off hook mode to send (it would send just fine) but would never answer an incoming fax so would not receive.
I had also gone down the list of software switches.
Will try this soft switch reset. I'll double check the ecm, baud & voip.
If it solves my problem, I will return to this post to let you know.
Thanks for your help.
Claudio

[Claudio]

I'm not finding this grey reset button. *My Fax Modem is a GD-1150.
By the network jack & the card slot, there is no grey button.
Thanks again.
Claudio

I was not able to upload a picture of what I'm looking at.

[emujo]

Claudio, you are working with a Toshiba 282, this thread is on the konicaminolta bizhub 282. Don't worry, I've made that mistake at least once. EMujo

[Claudio]

Yeah, I screwed up. I am dealing with a Toshiba e-282.
No wonder I could not find this reset.
Have yourselves a great day.
Claudio

** I guess the faxing problem for sending ok but not receiving must happen with any machine that has 282 for a model number.