282 fax issue

[emujo]

Have a 3 of these in that replaced Canon fax equipped devices. Never had a fax issue prior to the replacment. The 282s will only fax when in off hook mode. If trying memory TX, the device will never dial the number and will just generate a no answer failure page. These are duel line faxes, but the 2nd line is not being used yet. Went through the setup instructions and verified software switch settings are correct for 2nd line. Phone lines are anaolg (PSTN) and again the Canons they replaced did not have any issues. Any thoughts?

[copytechman]

Had a bh200 do something like this, had to do with how it detected dialtone and had to adj it's detection level (voltage level I think), does it think that the line is always in use? That what mine did until I made the line voltage level adjustment.. I dont recall what softsw it was but it's in there.

Regards!
A.

[Mr Spock]

Is the wall plug wired correctly. The canons do not really care on some models but some of the newer equipment does. Was the fax pwb initialized, the market area set correctly?

[HuronMan]

Try a soft switch reset. Had this on a couple of 200's a while ago.

[ZeusGT]

Hey, I have four of these boards sitting here doing the same thing. It will transmit only in off hook mode and will not recieve faxes. How do you do a soft switch reset?

[gqtrebor]

	Quote:			Originally Posted by emujo
	Have a 3 of these in that replaced Canon fax equipped devices. Never had a fax issue prior to the replacment. The 282s will only fax when in off hook mode. If trying memory TX, the device will never dial the number and will just generate a no answer failure page. These are duel line faxes, but the 2nd line is not being used yet. Went through the setup instructions and verified software switch settings are correct for 2nd line. Phone lines are anaolg (PSTN) and again the Canons they replaced did not have any issues. Any thoughts?

if you have a dual line fax kit on it, make sure the second fax kit is shut off if it's not in use. it will cause issues. also try dumming down the machine.

turn ecm mode off, try setting the modem to 1400 baud and last but not least. are they running voip?

if so sorry to say konica minolta machines and voip do not work.

[ZeusGT]

Mine is not VOIP or anything like that.. It just doesn't work until you put it in off hook mode and then it will only transmit not recieve.

I have had just about all of the boards in the field do this and the only solution that I have found was to replace the board.

These are single line boards as well

[HuronMan]

	Quote:			Originally Posted by ZeusGT
	Hey, I have four of these boards sitting here doing the same thing. It will transmit only in off hook mode and will not recieve faxes. How do you do a soft switch reset?

It's in initial mode. Press the hidden reset button, wait for the dot on the screen, press 3, put in 8 0's, press end. There's a clear fax setting button in there. Had 1 or 2 machines(kb200,250's) do this shortly aft. install.

[ZeusGT]

Whoa... where is the hidden reset button (not trying to be funny). I believe this is what I need to do to get my machines back up and going...

Thank you very much for the info that you've given me

[HuronMan]

Sorry. It's on the mfbs brd. On the right side of the scanner under the cover where the compact flash card slot is. In front of the network jack. Little grey button.