Um....if I get you right, you are saying that you want to change the drum unit but are being told by your local dealer that you must have a service contract?
It's not clear what you mean here, but if that is what you were saying, you do not need a service contract to change the unit. You can do this yourself. Every drum cartridge comes with instructions on how to replace the unit. They are all self contained. We sell them as consumables, not included in any service contract.
The service contract is there to fix the machine if there is any kind of problem with the unit itself, but in the case of fax units, does not cover drum cartridges. It is up to you if you want a service agreement for these fax units. It is advisable, but nothing more than that.
You could just buy the cartridges yourself and do the replacement yourself. Its not hard. Most office receptionists I know can do this.


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