Bizhub C450 - cant access web browser?

[mrwho]

	Quote:			Originally Posted by gpsorell
	This seemed to happen when they upgraded to Internet Explorer 8. I can hook directly to the copier with a crossover cable and my laptop and I can access it fine (I use FireFox).

Internet Explorer is the crap!

[OutlawTorn]

Well, I have linked in directly with a crossover cable and I still got the same problem so it cant be a browser or network problem and has to be something in the copier itself?

I am thinking a master reset or firmware update might solve it but I'm unsure. Does anyone know how to do a memory/master reset on a C450?

cheers.

[Stirton.M]

	Quote:			Originally Posted by OutlawTorn
	Well, I have linked in directly with a crossover cable and I still got the same problem so it cant be a browser or network problem and has to be something in the copier itself? I am thinking a master reset or firmware update might solve it but I'm unsure. Does anyone know how to do a memory/master reset on a C450? cheers.

1. Call the Service Mode on the screen.
2. Select the key as follows.
[System 1] → [Initialization] → [Data clear].
3. Press the Start key.
4. When [OK] is displayed, turn off the Main Power Switch and turn it on again more than 10 seconds after.

Update firmware. Check firmware level, MSC entry (third item down in list on first page when viewing on ctl pnl. Base firmware level currently at G00-K0 (the K0 is firmware level, the G00 is base of that level, can be variant Gxx-K0 to indicate special firmware for specific problems related to user issues).

[OutlawTorn]

Thanks for that Stirton.M,

just to clear up your points - is the initialization process something to try first before the firmware update? will that leave the network details etc in place after initialization?

thanks.

[mascan42]

I've had similar problems in the past where Pagescope either wouldn't load, or came through scrambled. Try lowering the NIC's speed. If it works then, your NIC is fried.

[Stirton.M]

	Quote:			Originally Posted by OutlawTorn
	Thanks for that Stirton.M, just to clear up your points - is the initialization process something to try first before the firmware update? will that leave the network details etc in place after initialization? thanks.

Initialize is something I recommend before firmware. It may simply be a matter of the machine in stupidity mode. In other words, like windows, the machine needs a good firm kick in the pants to get it to cooperate. Something changed in one of the bit settings in NVRAM, a zero instead of a one I mean.

Generally I recommend to do an initialized even after a firmware update. I do this on my computers...its a standard fair thing to reset the bios to defaults after updating the bios, as there are sometimes new program settings that are not defaulted and can hamper performance.

That said, yes, ALL settings in User and Admin areas are reset, including network and one touches and copy track. Be sure to back these up if you can. Not possible through the browser, which would be my first recommendation, so break out that pen and practice some handwriting. Copytrack, you can simply output the list to print through copytrack in admin.