Had a customer call yesterday and said the machine just sits there and says"copying in progress" had them turn it of and back on and it still says it ,never goes into a jam code or fault code, anyone seen this before....im sure i have but maybe im getting old or im having a brain fart.......any help appreciated
-
-
DESCRIPTION: COPY IN PROGRESS message when using the RADF only. Platen
copying and internal tests print normally.
CAUSE: The machine's memory has become corrupt.
SOLUTION: Reset the machine to factory defaults. To reset memory to factory defaults, perform the following:
1. Enter the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
2. Select Software SW.
3. Using the up/down arrows, scroll to address 3-4 (All Memory Reset).
4. Select OFF.
5. Power the machine OFF.
6. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys).
7. Enter 0, 9, 3, and press the START key.
8. Power the machine OFF/ON.
Note: When the memory board is initialized, all data is deleted.
DESCRIPTION: COPYING IN PROGRESS message is continually displayed and the control panel is locked up, after outputting a job using the watermark, stamp, date/time, and numbering features.
SOLUTION: This problem has been reviewed by the Engineering Department and found to be a firmware bug. [blah blah, update the firmware]
Good luck!' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!
Comment