C352 Fax issue

[pepper38_cnd]

Anything the end user can't figure out is not silly some of these things can be quite complicated. What is silly is expecting not to pay for the use of someone else's knowledge and experience. Having said that. It does sound like your default communication setting is set to email, if you create a speed dial using the web interface and address book and it faxes fine then it is definitely the default communication mode.

[Stirton.M]

Don't want to pay for something silly. Is there an easy way to get support?

Well, the easy way to get support is to simply call your service support...is your machine not on a service agreement? I know some machines are sold that way from KM, but usually that is a rarity and certainly discouraged, in order for us to provide the best service available.

[stratus11]

I understand. What I thought was silly was (me) not being able to figure it out. Thank you for all the information. I'll try that and then get a tech.