Biz Hub C203

[Rob Sandberg]

My Boss just tried to setup a 12th email user on a bizhub C203.
It did not work.
He is a network/computer tech. I am a printer tech.
Is there a reason 11 users will work and not the 12th?

Thanks in advance for any info.

Rob S

[emujo]

Of course there is a reason...provide a little more info and maybe you can get a little help...

1. Who is providing the mail services..company exchange or 3rd party?
2. Are all 12 email accounts name@company.com, or are they all different extensions?
3. What is the exact message you see for the failure when you look in the job log?

Details..details..details!!!

[Rob Sandberg]

Thanks for the reply

I will pass this on to the boss.
Remember he is a computer tech.....
Rob S

[Stirton.M]

Thanks for the reply

I will pass this on to the boss.
Remember he is a computer tech.....
Rob S

Emujo has a good point.

Some networks lock down their email servers to authorized users. This is most likely the case in your office. You can transmit scans to internal email addresses, but nothing external. For that, you need to scan something to yourself and forward it.

OR....

You can add the copier as a user on that domain.

[Rob Sandberg]

Thanks

But until the boss gets back to me I can't give any more details.

Rob S

[Rob Sandberg]

The company has exchange.
All email accounts are of the format name.company.com
The job log shows logon error.

Should We have the copier company sent a tech?
I know them it is a good company.

Rob S

[emujo]

Sounds simple, but double check the spelling for the email address that is not working. Also, the emails that are working, are they internal addresses? And is the email that's not working also internal or external? The MFP is reporting a login failure from the SMTP server. Can you set up a relay from the copier IP Address and test the send function? Emujo

[Rob Sandberg]

Thanks
I will forward this to the boss.

Rob S

[Stirton.M]

The company has exchange.
All email accounts are of the format name.company.com
The job log shows logon error.

Should We have the copier company sent a tech?
I know them it is a good company.

Rob S

This was what I related earlier. In this case, the copier must become a member of your network.

Pretty simple really.

The name of the copier itself becomes a member of the exchange server. Basically, create an address on the exchange server that the copier uses already. Most of the time, when I set up a copier at a customer's location, the machine name is for example, BizhubC451. I use that same name in the email address of the machine itself, so bizhubc451@company.com. That address AND the name are used on the exchange server. A password can be set to secure it.

This also gives you the option to further the capabilities of the machine. Not only can it send emails, it can recieve email and print it out. In Admin, network settings, email settings, there are two communication options. Most of the time, TX (transmit) is used. The machine RX (receive) is usually turned off, but it is here you can enable that capability. Point to the address on the exchange server, along with the authentication information (name and password) and voila.

[Rob Sandberg]

Thanks

I will pass this on.

Rob S