A long story but we purchased a used CF2002 from a copier tech that claimed to provide the sales as well as the service. Basically, we paid extra to have it set up as well, and he interfaced it to our network, got it printing, but could not get it to scan. Said he would send another tech out the next day to finish up the install, but never showed since we made the mistake of paying him in full when it was delivered. After numerous attempts, he won't return any calls and is nowhere to be found. In fact, I believe he's even a member of this forum - but that is not my reason for posting -plus I don't want to get into the legal issues of our recourse which we are pursuing.
The more we look into it, we are finding other issues with it(Missing parts, cables not connected, bad printing, higher counts than origianlly claimed, and other lies, etc). At this point we are trying to figure out if it is worth it for us to put some additional money into it to or just ditch it. Aside from the printing side of it(which we can live with - may need some new IUs), but we really need it to scan. The tech claimed it was supposed to have the hard drive(HDD-5) in it, but was missing(And that is why it won't scan), but I am trying to determine if there is any way to get it to scan without a HDD(My understanding is that only affects certain distribution options)..
What is concerning is the scan button won't activate at all(Not even with an error), and there are 2 cables with connectors by the PWB-C board that aren't attached to anything and wonding if that is part of the problem. I don't have a problem bringing a tech out here to address this issue if I could confirm that everything needed to scan is there, but at this point I don't know. I included 2 pictures below of the 2 cables that are not connected, and not sure where they go, can't imagine them connecting back to the PWB-C board since that is where the wires originate from. Is there a component missing that these should connect to.
I am sorry to ask these basic questions but I really need some direction on what to do. I also would like to ask if anyone could recommend a good tech in the Los Angeles/Orange County area that is very familiar with the CF2002 and could give us an honest assessment of what we have to work with. If we decide to keep it, we will need a good tech for our business servicing of this unit.
Thank you for any assistance in this difficult situation.
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