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  1. #1
    denmyos
    Guest

    c203 Scan to email only works once in a while.

    I have set up a c203 to scan to mail, (I am in a workgroup) worked perfect.
    A week later it stop working for some reason, i never found the cause for it.
    Suddenly it startet working again, a couple of dayes later it stop working again.
    I really don't get a error message, just "scan to mail fail" or something like that.

    I have been looking through the webconnection for a log file, but it seems that c203 does not creat one.

    Any ideas?

  2. #2
    Field Supervisor 1,000+ Posts
    c203 Scan to email only works once in a while.

    TheOwl's Avatar
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    When the device can no longer send through emails, are you still able to print to the device or view the web interface?
    Please don't ask me for firmware or service manuals as refusal often offends.

  3. #3
    denmyos
    Guest
    Yes, everything else works, BUT scan to email.

    I change the smtp adresse, still don't work.
    I guess if i wait a few days, it will start working again.!?
    Last edited by denmyos; 03-17-2010 at 11:28 AM.

  4. #4
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Do a ping from 1 PC to another PC on there network and watch the times. Do a -t and watch it for a while. If the time bounces around really bad then you my friend have got a bad router (probably linksys) and it NEEDS to be replace. I did this very thing when one of our customers was complaining that printing was slow on there C250, turns out there times were jumping around like crazy.

    Let us know how that works out for ya.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  5. #5
    denmyos
    Guest
    It bounces, but not really bad.
    Other wise i have no idea what it could be.?

  6. #6
    Field Service Manager 1,000+ Posts
    c203 Scan to email only works once in a while.

    pepper38_cnd's Avatar
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    Scans are often large attachments the account your copier is using may be reaching it's quota if the server has limits. That would explain why it stops and starts.
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

  7. #7
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    check the job status
    job details
    scans
    job history
    highlight job (one that failed)
    touch details
    post the error message in the upper right corner
    And Star Trek was just a tv show...yeah right!

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